Why does our company phone number incorrectly reflect a country code for a different country? Is this a bug or do we need to "fix" something?

Hello, WCFireSafety.

I understand how critical it is to include the correct company information on your invoices. Let's go over some troubleshooting steps to correct the incorrect phone number.

Before we continue, double-check if the phone number is correct in the Account and settings under the Company info section.

Here's how:

1. Click the Gear or Settings icon.
2. Select Account and settings.
3. Choose Company, then ensure it has the correct phone number under the Contact info field.
4. Hit the Edit pencil icon if it's incorrect.
5. Once done, click Save and then Done.

If it's correct, access your QuickBooks account using an incognito window. Since you may have encountered a cache problem caused by too much-outdated internet files stored on your browser. You can use the following shortcut keys below:

• Google Chrome, press CTRL + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Safari: press Command + Shift + N

If it works, return to your regular browser and clear the cache to remove unwanted data. Alternatively, you can use different supported browsers.

For future reference, you can read the following article for more information on recording payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

Let me know if you require additional assistance managing invoices in QuickBooks Online. I'll be around to assist you.