Why does the Open Invoice report NOT tie to the Accounts Receivable detail? Why is one customer left off the report?

Hi there, @mds5. I've got your back, and I'm here to ensure you're able to see all the needed data when running an open invoices report in your QuickBooks Online (QBO) account.

One possible reason that customer won't appear in your open invoice report is that a partial payment is attached to the customer's invoice. Additionally, you might not have yet filtered the report and the reporting period. I'll be glad to input the steps so you can get through this. To begin, here's how:

1. Access your QuickBooks Online company.
2. On the left navigational bar, go to the Reports tab.
3. In the search bar, type Open invoices as your keyword and then click it.
4. In the Report period section, click the dropdown arrow and then select All Dates.
5. On the upper-right section, click the Customize button.
6. Go to the Filter section, and then beside the A/R Paid, click the dropdown arrow then select All.
7. Once done, click the Run report button below.

You can also visit this article to know more about how to customize a report in QBO: Customize reports in QuickBooks Online.

In additional, I've got you this article to help you manage your invoice payments in QBO: Record invoice payments in QuickBooks Online.

You may also visit this page in case you'd like to personalized your sales forms and match it with your business in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Should you need further assistance customizing your open invoice report? Or do you need help performing specific tasks in QuickBooks? Know that our door is open 24/7 and you're always welcome to post here again if you have any additional QuickBooks-related concerns. Thanks for choosing QuickBooks. Take care, and have a nice day!