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September 10, 2020
Question

Why doesn't my Profit and Loss Report reconcile with the transactions I entered? (PL report says $50,118 in expenses and I entered $64,797 in expenses.)

  • September 10, 2020
  • 1 reply
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1 reply

Jen_D
September 10, 2020

It's nice to have you here in our forum, @domesticpetcare,

 

The data in the Profit and Loss report displays all the information you added in QuickBooks. I there are discrepancies in there, try to pull up a detail report and see which entries are not reported properly.

 

To do that:

 

  1. Go to the Reports menu and choose Expenses by Vendor Summary from the list.
  2. Update the Report period and the Accounting method.
  3. Press Run report after.
  4. The total expenses there should match the one in the Profit and Loss report.
  5. You can run through each vendor by clicking the amounts to display the transactions created for them.

Also, the date of the transactions matter when viewing reports. Make sure the period you selected matches when the expenses are paid or created.

 

However, if the reports shows all the transactions and only the balance is incorrect, try accessing your account in a private window. We need to check if this is caused by an underlying browser problem. Large data in the cache affects QuickBooks performance, causing it to misbehave.

 

To open a private window, use the following keyboard shortcuts:

 

  • Google Chrome: press Ctrl Shift 
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

If it displays the correct total in the incognito window, clear the browser's cache to remove the excessive files and start with a clean slate. See this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Let me know how you get on after following the steps. I'll be right here if you need further help. Have a lovely day!