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September 26, 2021
Question

Why dose t my app sync with my computer ?

  • September 26, 2021
  • 1 reply
  • 0 views
How can I update the app to match my online information?

1 reply

JessT
September 26, 2021

Hi keolu34,

 

Thanks for letting us know about this. Let's do some steps to make sure you're able to sync the QuickBooks Online app so you can see your updated data.

 

1. Change the data connection on your device:

  • If connected to Wifi, turn it off and use cellular data.
  • If connected to cellular data, connect to Wifi.

2. Refresh the app data:

  • QuickBooks Online app:
    Android: From More Options ⋮, select Settings, then select Refresh Data, and then choose Yes.
    iOS: From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.

3. Update or re-install the app.

 

Let me know how the steps work for you. Take care and have a good day!