Why is it so difficult to talk to support team. The mac machine didn't give me $20 and im being charged $3 per withdrawal from your mac machines.

Thanks for reaching out to us about your concern with banking fees, lillysgardenllc. Allow me to provide some guidance and share details to help resolve this for you.

Before we proceed, can you please describe what happens when you attempt to contact our support team? The best and most secure way of reaching out to them is through the Assistant menu inside your QBO account. Let me show you how: 

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then enter a short description of your concern.
6. Choose between Have us call you or Chat.

I also want to share that you can withdraw cash from AllPoint ATM locations at participating retailers like Walgreens, Rite Aid, or CVS stores. This provides a convenient way to access your account's funds.

Additionally, you are entitled to four free withdrawals each month from these AllPoint ATMs before any fees apply. After that, there's a $3.00 fee per subsequent withdrawal.

If you need to withdraw cash from ATMs outside of the AllPoint network at other banks or standalone ATMs, the ATM owner may assess their usage fee. These non-AllPoint ATM withdrawals are subject to any fees charged by that particular ATM operator.

Follow these steps on how to find an in-network AllPoint ATM using your QuickBooks Money mobile app:

1. Go to the Overview tab then proceed to the Banking tab.
2. Select Manage account.
3. Tap Find ATM.

Please know that customer voices like yours play a crucial role in helping our product engineering and development teams enhance existing features and plan future improvements. 

I'd recommend submitting your feedback directly to our product teams. You can easily do this right from within your QuickBooks Online account by following the steps outlined in this help article: How Do I Submit Feedback?

Allow me to share these articles for additional guidance when using the QuickBooks Checking feature: 

• QuickBooks Checking FAQ
• Use The QuickBooks Debit Card To Get Your Cash

Please let me know if you need any additional details or have further questions about getting access and managing your account funds conveniently, lillysgardenllc. We value your feedback as we continue to evaluate our policies and services.