Why is it that after intuit takes my money for upgrading to online and they accept a call or two that the suddenly disappear? No way to speak to a human anymore.

Hello there, @Flyman.

Thank you for posting in the Community. You can speak to one of our representatives by requesting a callback. This new feature is designed to be an easier and faster way for customers to contact support. 

1. Go to the Help icon, then click the Contact Us button. 
2. Enter the details of your issue, then proceed with Next. 
3. Choose either Get a call or Get the number. 
4. You also have the option to click Message an agent if you want a chat agent instead.

You can review our support hours to ensure they can assist you on time.

Also, the Community team can assist here. What issues are you having in QuickBooks Online? More details would help. We can provide solutions and other details that can fix the problem. 

Additionally, here are some helpful references that you can check out about using QuickBooks Online:

• QuickBooks Online Tutorials
• Help articles

Let me know if there’s anything else you need help with in managing your accounts in QBO. I’ll be around to assists you. Keep safe!