Why is my account on hold

I recognize the impact of any delay in receiving payments from your customers, @itslee415-gmail-.

When our team find issues upon reviewing the transactions, hold payments happens. The following are some of the reasons why your funds are on-hold:

• When a transaction is processed after several authorization attempts and failures.
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or to Intuit.
• When your payment processing exceeds the established maximum dollar amount expected on your account.

Usually, we send an email to request further information regarding the transaction and your company in order to speed up our review. We may ask for information on your customer (the cardholder) and the payment, such as the billing address and a receipt if we're looking at individual transactions. To make sure you know exactly what to send us, we'll offer specifics in the email.

In addition, you can verify the status of your customer's payments by logging in to your Merchant account.

1. Log in to the Merchant Service Center.
2. You'll see the word Withheld in the Method column. This is an indication that the payment is on hold and we're checking on it.
3. If there's an issue, you'll get an email at the email address you use to log in to the Merchant Service Center.
4. Check the email carefully. It will give you specific steps to fix any issues. 
5. Then, follow the steps in the email as soon as possible.

I'd also suggest contacting Merchant Services support in case you'll have any other issues about the hold. They'll be able to look into this further and give you the best answer to this.

For more details, see these helpful guides:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

Don't hesitate to leave a comment if you have other concerns with payments or QuickBooks. I'm always ready to back you up. Keep safe!