Why is my money on hold?

I know the importance of timely payments and understand any inconvenience this payment hold issue may have caused you, cdelightscleanin.

Payment holds in QuickBooks Payments can occur for various reasons, among these are:

• Risk Assessment to help protect both you and your customers from potential fraudulent activities.
• May place a temporary hold to investigate further to prevent potential fraudulent transactions.
• Require additional verification or documentation to ensure compliance with regulatory requirements or to confirm the transaction's legitimacy.

I recommend contacting QuickBooks Payments support for further assistance in resolving the payment hold and transferring the funds as soon as possible. They'll provide you with specific information regarding the delay and guide you through the necessary steps to resolve the issue. Please ensure to check out the availability of our support to ensure your case is addressed. Here's how: 

1. Go to your Help (?) icon.
2. Click the Contact us button.
3. Enter a brief description of what you're contacting Intuit about in the Ask a question (or tell us what's wrong) field.
4. You'll be presented with a few methods to get in touch with a representative. Pick which one works best for you. To discuss specific details on your merchant account, choose Start a chat or Get a callback.

Here's a helpful article that covers their hours of operation and how to contact them: Contact Payments Support. To understand more about payment holds in QuickBooks Online (QBO), you can refer to this article: Understanding Payment holds in QuickBooks Online. I've got you these articles for future reference:

• Record payments deposits and fees in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments

You may also check this reference helpful with the answers to the most commonly asked questions while keeping your business growing with us: QuickBooks Payments FAQs. 

Don't hesitate to post again if there are other things you need help with QuickBooks. I'm always around here in the Community to help you.