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B
beautiful-birth-
October 16, 2024
Solved

Why is my QB app no longer tracking my milage?

  • October 16, 2024
  • 2 replies
  • 0 views
My app was working just fine. I have all my setting correct and it just suddenly stopped tracking my milage. I still get the alert that auto-tracking is in, but nothing actually tracks.
Best answer by Maybelle_S

I can assist with your mileage tracking concern, Beautiful.

 

Currently, we've received similar cases about mileage tracking in QuickBooks Online (QBO). I recommend contacting our QuickBooks Support Team to be added to the affected users list and receive email updates on the investigation. Please include investigation number INV-112427 to expedite the process.

 

Here's how.

 

  1. Go to the (?) Help icon.
  2. Select Talk to a Human.
  3. Enter a short description of your concern.
  4. Click on I still need a human.
  5. Tap Contact Us to connect with our live support.
  6. Choose to Get a callback.

 

In the meantime, we'll have to record the trips manually.

 

Additionally, if you have used a personal vehicle for business purposes, I suggest reviewing this helpful guide on reimbursing employees’ mileage and vehicle expenses in QuickBooks Online.


I appreciate your patience as we investigate the issue with your mileage. Let me know if you need more help tracking mileage in QuickBooks. I want to ensure everything is taken care of.

2 replies

M
Maybelle_SAnswer
October 16, 2024

I can assist with your mileage tracking concern, Beautiful.

 

Currently, we've received similar cases about mileage tracking in QuickBooks Online (QBO). I recommend contacting our QuickBooks Support Team to be added to the affected users list and receive email updates on the investigation. Please include investigation number INV-112427 to expedite the process.

 

Here's how.

 

  1. Go to the (?) Help icon.
  2. Select Talk to a Human.
  3. Enter a short description of your concern.
  4. Click on I still need a human.
  5. Tap Contact Us to connect with our live support.
  6. Choose to Get a callback.

 

In the meantime, we'll have to record the trips manually.

 

Additionally, if you have used a personal vehicle for business purposes, I suggest reviewing this helpful guide on reimbursing employees’ mileage and vehicle expenses in QuickBooks Online.


I appreciate your patience as we investigate the issue with your mileage. Let me know if you need more help tracking mileage in QuickBooks. I want to ensure everything is taken care of.

    B
    beautiful-birth-Author
    October 17, 2024

    Thank you.  Those steps were not working, but I think it is because chat was closed.  I will try again tomorrow.

    J
    John F7
    April 19, 2025

    The Quickbook milage tracker does not work consistently.  Have to manually enter trips often.  QB acknowledges an issue but not update on when fix will occur.  

    J
    JamaicaA
    April 19, 2025

    I recognize the convenience of consistent tracking to make work efficient, John. Since we're unable to provide the exact turnaround time, let me direct you to our representatives for updates.

     

    Although we do not have an ETA for resolution at this time, please know that we're prioritizing this matter. To get the latest updates, I recommend contacting our live experts. They can check and communicate the progress with you. 

     

    Here's how:

     

    1. Go to the Help icon on the top menu.
    2. Select the Search tab and enter your concern. For instance, enter help.
    3. Click the Contact Us button and choose between Chat or Callback to connect with us.

     

     

    Additionally, we appreciate your effort in manually adding trips while we resolve this issue. You may continue doing so for now and then review, edit, and categorize them.

     

    Moreover, if a worker used a personal car for your business, check out this guide to compensate them: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

     

    Furthermore, you can review your expense account register to view specific expenses you've reimbursed.

     

    Tag me in the comment section if you need assistance managing business trips. If you also require support refunding employees or customizing reports in the future, add them to your response.

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