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usererica1
January 27, 2021
Question

Why is QuickBooks rejecting emails that I am forwarding from my user email address?

  • January 27, 2021
  • 1 reply
  • 0 views
I set up the custom e-mail so I could forward emails/receipts directly into Quickbooks. I am on the Starter plan. I have my user set up under my company e-mail address. I was able to initially forward e-mails in that account without any issues. I then tried to forward e-mails from my personal account (as I have receipts that send to that gmail account) and it began rejecting them, asking me to add another user. (Obviously, I don't want to do that - as both emails are just me.) I then forwarded the emails to my business account and when I tried to send from my personal account, Quickbooks is still rejecting it. Am I doing something wrong?

1 reply

J
JamesDuanT
January 27, 2021

Let' see what's happening here, usererica1.

 

When forwarding receipts in QuickBooks Online, you'll need to send it to the custom email address @qbodocs.com. In addition to that, the email address of the sender should also be the same as the email address of the QBO user.

 

You might be using a different email as a sender aside from the one registered or saved in QBO. This might be the reason the program is rejecting the emails, though you are the same person using the said email address. It also caused QBO to prompt to add another user since this a different email.

 

I'd recommend using the email address saved in QBO when emailing your receipts. Here's a link related to email receipts that might help you: Email receipts and bills to QuickBooks Online.

 

We'll be right here if you need additional assistance with this.

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