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Dali748
February 18, 2024
Solved

Why isn't there a "Vehicle" dropdown menu showing under my transactins?

  • February 18, 2024
  • 1 reply
  • 0 views

Hi,

 

I'm trying to assign vehicle expenses by using the "vehicle" icon/dropdown but under my QBSE I don't see this pull-down menu showing or the vehicle icon to assign the transaction to.  I added my vehicle to QBSE so I don't know why this isn't showing.

 

Does anyone know what is causing this issue?

 

https://quickbooks.intuit.com/learn-support/en-us/help-article/self-employed/track-expenses-vehicles-quickbooks-self-employed/L7eg7ghlI_US_en_US

 

Thank you.

Best answer by Dali748

Hi there, Dali748. 

 

You should be able to have the Add Vehicle dropdown button if you categorize the transaction as Gas and Fuel. Since the issue persists after your troubleshooting efforts, I suggest reaching out to our Customer Care. They are equipped with the necessary tools to review your account and determine the underlying cause of your issue. To reach them, you can follow the steps below:

 

  1. Sign in to your QBSE account.
  2. Click the Assistant button at the top.
  3. Type Contact Support in the chat box
  4. You'll now be provided with support options that are available at that time. 

 

Our live support is available M-F, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM PT.

 

Moreover, check out these articles for your reference in managing bank transactions moving forward:

 

 

If you have any inquiries regarding QuickBooks, the Community is always at your disposal. Simply leave a comment below. 


I was able to resolve this issue on my own.  For anyone else having this issue I just ended up trying to a another vehicle under my "Manage Vehicles" section.  Once I did that the "Vehicle" dropdown menu magically appeared.  It seems like there are some bugs with the QBSE platform.  

 

I then just set my original vehicle as in-active.

1 reply

A
AbegailS_
February 18, 2024

Hello @Dali748, it's great to have you here. I'm here to assist you with the issue of the vehicle dropdown not appearing in QuickBooks Self-Employed (QBSE). 

 

To ensure that vehicle expenses are tracked and assigned properly, you need to categorize transactions as vehicle-related expenses, such as Gas & Fuel, Insurance, and others. Below is a screenshot for your reference.

 

 

 

Additionally, let me share this article to help manage mileage in QuickBooks:

 

 

You might want to learn more about the different expense categories in QBSE. A detailed guide is found in this article: Schedule C and expense categories in QuickBooks Self-Employed.

 

If you have any other questions about anything QuickBooks-related, please don't hesitate to reach out. I'm always here and ready to help you out.

D
Dali748Author
February 18, 2024

Thank you for the quick reply.

 

I do have it saved as “Gas and Fuel”, the only difference I see compared to your screenshot is mine doesn’t say “Schedule C” like it does on yours.

 

I categorized it by selecting “Vehicle” and then “Gas and Fuel”…is this not the correct category I should be picking?

 

Ty.

S
SarahannC
February 18, 2024

Thanks for returning to this conversation, Dali748. I'm joining here to provide further details.

 

The Schedule C for car and truck transactions appears when you expand the transaction. You can click the collapsible arrow. Please refer to the sample screenshot below.

 

If the Schedule still doesn't appear on your end, I recommend accessing your QBO account in an incognito window to see if cached data is causing the issue.
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

You can also try using other supported browsers. I suggest using the most recent versions of well-known browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari for the optimal experience with our system.

 

You'll want to check out these articles to learn more about managing transactions:

 

 

I'll be here if you have other QuickBooks concerns about transactions in QuickBooks Self-Employed. 

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