Skip to main content
E
eringomez4
October 8, 2023
Question

Why when printing my reports do they print blank?

  • October 8, 2023
  • 1 reply
  • 0 views
My profit and loss statement is printing with title, date, and separation lines, but no info, as if a privacy setting is turned on.  This has never happened before.  Is the problem my printer or QuickBooks?

1 reply

R
RCV
October 8, 2023

Let's figure out the cause of why the Profit and Loss report is blank when printing in QuickBooks Online (QBO). 

 

It's not something with the printer causing this issue. It's possible the print screen is already open in the background or an Adobe update is available. To avoid issues with printing and other problems, let's make sure we use a supported, up-to-date browser.

 

Once done, check that the Print screen is not behind all of your open windows. Let me guide you on how: 

 

  1. Minimize your screens until you see the Print screen and select Cancel. Once you cancel you should be able to close the blank screen and try to print again. This time with the Print Preview screen showing your content instead of nothing.
  2. If you minimize your screens and don't see the Print screen, but do see the Adobe Updater screen, just select Upgrade, remind later, etc.
  3. We can also close all of your windows. Then sign out of your company. Then sign back in again and try to print.

 

If the same thing happens after going through the two troubleshooting steps and the add-on resolution, you can refer to this article to troubleshoot the issue: Test sequence for PDF printing issues.

 

Additionally, please check out these helpful articles about customizing, memorizing, and running reports: 

 

 

Please fill me in if there's anything else I can do to help you manage your financial reports. You can click the reply button below to add your response. Keep safe always!

R
ro410
October 10, 2023

I am having the same issue today.  I updated my Mac to iOS 14.0 two days ago, and then I had to download my new printer drivers (using a Canon Image Class MF236n printer).  I have tried all of the troubleshooting including restarting my printer and computer again; saved the reports as a PDF and then tried printing outside of QBO.  The reports show up blank on paper and also one time on my screen when I viewed as a PDF.  I figured it's related to the latest software update.  Any help on this?  I'm attaching a printed one page that comes out blank.

K
KayePe
October 10, 2023

I can see the challenges you're facing right now in printing your reports, @ro410. I'll route you in the right direction of support to help you get around this issue and get back to printing your reports seamlessly.

 

Since you already performed all the troubleshooting steps as my colleague provided above and are still experiencing the issue. You want to ensure your Adobe is updated.

 

I'd also recommend contacting our Customer Support Team so they can investigate this matter further and find the possible root cause as well as a resolution. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select the Search tab to get started:
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In addition, I've added this article to help you secure a copy of your data out of QuickBooks: Export Data out of QuickBooks Online.

 

You can visit us anytime time if you need further assistance printing data. We're here 24/7 to assist you. Keep safe. 

Terms & ConditionsAccessibility statement