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knoxco61414
April 16, 2020
Question

Why won't the second computer recognize the password from the first computer when trying to move Quickbooks using Migrator Tool?

  • April 16, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

Ashley H
Ashley H
April 16, 2020

Welcome to the Community, @knoxco61414.

 

I’m here to make sure you’re able to work on your company file on the new computer.


The easiest way to move your files is by creating a backup and putting it in a flash drive. Ready your product and license number and install QuickBooks Desktop on the brand new device. Here’s how:

  1. Download your version of QuickBooks Desktop. Save the file in a location where you can easily find it.
  2. Open the downloaded file (QuickBooks.exe) and follow the onscreen instructions.
  3. Accept the software license agreement, then tap Next.
  4. Enter the Product and License numbers and click Next.
  5. Pick Express install.
  6. Activate and update QuickBooks Desktop.

Check out these articles for the detailed steps: Install QuickBooks and Move your company files to another computer.


Once done, you can now move the backup company file. Follow the steps to restore it on the new computer. I’m adding this resource for your reference: Restore the backup.

 

Let me know how this goes for you! I'll be here for further assistance if it's needed. Best wishes.

C
cjogobye
July 19, 2020

I can't get the new computer to acknowledge my password either!!!!!! (actually same computer but had to reimage)

MaryLurleenM
MaryLurleenM
July 20, 2020

You can click the I forgot my password link in the login page to create another password, cjogobye.

 

Then, enter all the required information and follow the succeeding prompts. 

 

You can also use the Automated Password Reset Tool to remove the existing one. Here's how:

  1. Download the Automated password tool for QuickBooks Desktop. 
  2. Select the QuickBooks version hat you're using and enter the required information.
  3. Follow the succeeding prompts to remove the password.

You can also open this article for more details: Use The Automated Password Reset Tool For QuickBooks Desktop.

 

Please let me know if you have any other questions.

B
Bentoff
November 29, 2022

I am having the same problem with the one-time password created to migrate. The new computer won't accept one-time passwords I create on the old one for the migration. I have tried this twice.

    E
    Ethel_A12
    November 29, 2022

    Welcome to the Community, @Bentoff.

     

    I'll share some information about moving QuickBooks to another computer. To complete the process, you need to be the Company admin.

     

    You can reset the password you created that doesn't work using the Automated password tool for QuickBooks Desktop. Download the tool and follow the succeeding prompts to remove the password.

     

    Once done and you're still having the same issue, I recommend reaching out to our support to assist you further in resetting your password, as mentioned by Charies_M above.

     

    As a workaround, I'll show you how to move your entire QuickBooks folder.

     

    Here's how:

     

    1. Open QuickBooks and the desired company file.
    2. Press F2 (or Ctrl+1) to open the Product Info window.
    3. Look in the File Information section. It tells you where you saved company files on your hard drive.
    4. Open the Windows Start menu and then open File Explorer.
    5. Find the folder that has your company file.
    6. Right-click the folder and select Copy.
    7. Open the external device you'll use to move the files or open the new location on your hard drive. Then select Paste.

     

    You now have a copy of your entire folder. You can transfer it to a different location on your hard drive or your new computer. Then pick Open or Restore an existing company in QuickBooks. Find the copied folder on your computer, then open the copied company file.

     

    You can also check the common questions about reinstalling or moving an existing installation to learn more about the process.

     

    You can click the Reply button below if you need further assistance moving QuickBooks to another computer. I'm always around to provide you with steps and resolutions to achieve your goal.

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