Why won't this app connect my chase bank account?

Let's work together and connect your account, @thedieselqueenof.

There are times a browser is full of frequently accessed page resources causing websites, like QuickBooks Online (QBO), to act weirdly. And can be the reason why your credit card account isn't added even if you're able to connect it.

To begin with, let's consider logging into your QBO account using a private browser. To use a private or incognito browser, here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P
• Edge: Ctrl + Shift + N

If this works, it means you need to clear the browser's cache letting the system start fresh and you're now able to connect and add your credit card account to online banking. But if you get the same result while using a private browser, let's switch to different supported browsers instead.

You may also read this reference so you're able to review your credit card account in QuickBooks to make sure it matches your credit card statements: Reconcile an Account in QuickBooks Online.

Let me know in the comments below if you've got questions other than organizing your banking account and transactions. I'll be here ready to lend a helping hand. Have a good one!