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Slings-Arrows
March 24, 2025
Solved

With a fresh install of Quickbooks Online Desktop on a brand new computer I receive a pop-up that states "Apple Could Not Verify "Quickbooks Online" is free of Malware"

  • March 24, 2025
  • 2 replies
  • 0 views

I am unable to open or use the desktop app. This is a new issue and is very concerning.

    Best answer by Nicole_N

    Not that would prevent this.


    Hello, everyone!

    We are pleased to inform you that a fix has been released with the latest version 3.1.4, which specifically addresses the pop-up notification issue. This update clears up the installation issues and makes the setup process much smoother for you.

     

    You can easily install the updated version through your QuickBooks Online account. For step-by-step instructions, check out this helpful article: Install the QuickBooks Online for Mac app.

     

    Thank you for your patience and understanding as we worked to resolve this issue. We truly appreciate your continued support, and we look forward to helping you make the most of the QuickBooks Online Desktop app!

    2 replies

    M
    Mark_AG
    March 24, 2025

    Hi there, @Slings-Arrows.

     

    It's valid to be concerned about your device that couldn't verify QuickBooks Online desktop app. You'll need to update your QBO desktop app by deleting from your device and downloading it again through the official QuickBooks page.

     

    The reason you're seeing the pop-up message is that MacOS usually scans for the files inside a program to check its activity and have detected the rollback of QBO desktop app that triggers this pop-up notification. Recently, QuickBooks Online desktop app has been rolled back to Version 2.0.21 on March 21, 2025, which is why MacOS detected a false-positive to the QBO desktop app.

     

    After uninstalling the QBO desktop app from your device, ensure you're downloading through the official website of QuickBooks. Here's how:

     

    1. Open and login to your QuickBooks Online in your browser.
    2. Head to the Gear icon and select Get the desktop app.
    3. Click Download for Mac.

     

    Once the download is done, open the disc image file to start the QBO desktop app installation. If you're still seeing the same pop-up notification, I recommend consulting with your IT professional to turn off Antivirus temporarily and start the installation again.

     

    Furthermore, you can also consider accessing multiple QBO companies or use split screen in your QBO desktop app.

     

    Feel free to leave a reply if you have additional concerns about accessing QBO desktop app. I'm always here to assist.

    S
    Slings-ArrowsAuthor
    March 25, 2025

    @Mark_AG 

     

    Thank you for the reply. I did a complete hard reset on my computer prior to reinstalling the Quickbooks app, so it was as fresh as possible. I downloaded the app as you instructed and installed it. The results are the same. The app is being blocked by OSX and I am unable to use it.

     

    I appreciate the comment "If you're still seeing the same pop-up notification, I recommend consulting with your IT professional to turn off Antivirus temporarily and start the installation again.", however I am an IT professional and I have no Antivirus installed. This is being blocked by OSX itself.

    I have attached a screenshot from the Security and Settings menu showing that it is being blocked. You'll forgive me if I'm not super keen on bypassing security protocols for a reputable company.

    Any timelines on a real and proper fix?

    A
    AntoniettaE
    March 25, 2025

    I truly appreciate you for trying the suggestions provided by my colleague, Slings-Arrows. Let’s make sure you get the appropriate support to resolve the error efficiently.

     

    I’ll connect you to our Live support team who can perform a screen share to thoroughly diagnose the error. They are equipped with the right tools to identify the underlying cause and determine why you're still unable to install the application. This ensures the issue is investigated and resolved effectively.

     

    Here's how:

     

    1. Sign in to your QuickBooks Online, then click the Help icon.
    2. Choose either tab to get started: Assistant or Search.
    3. Type your concern and Select Contact Us.
    4. Click Chat with us or Callback option.

     

    I'd also recommend checking the support hours to know the best time to contact them at your convenience.

     

    Additionally, if you wish to edit your sign-in information, please access this material: Update or change your Intuit Account sign-in information.

     

    If you have any questions about installing your app, please don't hesitate to circle back. I am here to ensure you receive a timely response.

    M
    mollyhxyzproperties
    April 2, 2025

    I'm having the same issues.  It's the first time I've tried to install the app, so there is no old version.  My computer is up to date and there is no firewall to prevent the download.

    N
    NicoleAscencionS
    April 2, 2025

    I appreciate the details you shared, Molly. 
     

    Downloading the QBO Desktop App from our official website ensures you won't encounter any errors when opening the app.
     

    If the issue persists after downloading from the official website, I recommend contacting your IT support team or Apple support for further assistance.
     

    Furthermore, you can visit this material to help you manage your credentials or modify personal details efficiently and securely: Update or change your Intuit Account sign-in information.
     

    Feel free to return to this thread if you have any additional questions.

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