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JackS
August 30, 2023
Question

Connecting A Bank | Post Your Question Below

  • August 30, 2023
  • 50 replies
  • 0 views

 

Do you need help with connecting your bank with QuickBooks? Are you running into any banking error codes when trying to connect? Perhaps you need a hand with bank reconciliation? 

 

Drop your question below and we'll have an expert help you with an answer.

 

 

50 replies

February 11, 2024

I have being trying to reconnect to my Nationwide account fro several weeks now but keep receiving the code which is supposed to indicate a temporary problem (590) 

 

Please can you advise how to resolve this.

 

February 11, 2024

Hello, @john white 1.

 

Allow me to share some insights about fixing banking errors in QuickBooks Self-Employed (QBSE). 

 

Since you encountered a 590 error, I encourage you to not disconnect or delete the connection between your bank account and QuickBooks. Instead, follow these steps to reconnect your account. 

 

If you are on an internet browser, you can follow these steps:

 

  1. Remember the date of the last transaction. This will help avoid duplicate transactions when reconnecting the account and QuickBooks asks for the starting point to bring transactions back in.
  2. Go to Settings and select Bank accounts.
  3. Select Connect another account.
  4. In the search box, enter the name of the bank and account type. 
  5. Follow the onscreen instructions to connect your account. Once you're reconnected, QuickBooks will automatically download your recent bank transactions.

 

However, if you're on a mobile device, you can follow this article:

 

  1. Go to your Dashboard
  2. Tap Accounts.
  3. Select the + icon on the Bank account screen.
  4. In the search box, enter the name of the bank and account type. For example, Lloyds Bank Business, Lloyds Bank Personal, or Lloyds Bank Commercial.
  5. Follow the onscreen instructions to connect your account. Once connected, QuickBooks will automatically download your recent bank transactions.

For more detailed steps to connect up bank accounts in QBSE, you can refer to this article: Reconnect bank accounts in QuickBooks Self Employed.

 

For future help, learn how to categorise the transactions you download from your bank or enter into QuickBooks: Categorise transactions in QuickBooks Self-Employed.

 

If you have further questions about fixing bank errors, you can comment below, and we'll respond to you as soon as possible.

February 19, 2024

I'm missing a chunk of transactions from Barclays between Nov 3rd and NOv 13th 2023 - I've checked consent, unreviewed, everything at https://quickbooks.intuit.com/learn-support/en-uk/help-article/bank-feeds/cant-find-downloaded-transactions-quickbooks/L6XWbwrbG_GB_en_GB?uid=lssxgnsz. Rather than having to input them all manually, any tips for how to rediscover them? THey are on the bank account, so exist! Thanks

February 19, 2024

Hello Elizabeth, you can simply upload any missing transactions by csv upload so that they then show up on your account. Here are soem help article that shows yo what the format needs to be and the steps to uplaod it into your account. 

 


Format CSV files in Excel to get bank transactions into QuickBooks Online
Manually upload transactions into QuickBooks Online

 

 


 

March 9, 2024

I am looking to get my banking transactions back dated for 12 months and I am unsure how to do this ?

March 9, 2024

I can share some information on how you can bring your bank transactions in QuickBooks Online (QBO), Martin. 

 

When connecting your bank account to QuickBooks Online (QBO). QBO will automatically download the last 90 days of transactions. You can use Web Connect files to import older ones into the program. 

 

To do this, get the bank data from your bank using the supported file types, download it to Excel, and ensure it's in the correct format before uploading it.

 

Here's how to upload bank transactions: 

 

  1. Go to the Banking menu, and then choose Upload transactions.
  2. Select Browse and pick the file you downloaded from your bank, then tap Next
  3. From the QuickBooks account ▼ drop-down menu, choose the account you want to upload the transactions,  then click Next.
  4. Follow the onscreen instructions. Match the columns on the file with the banking fields in QuickBooks, then tap Next.
  5. Hit Let's Go when you're ready.

 

Moreover, I'll be sharing the following resources to help manage your bank transactions in QBO: 

 

 

Should you require additional support with adding bank transactions in QBO, please don't hesitate to get in touch. I'm here to help you.

March 11, 2024

I keep receiving an error code "Connection not available" when marking transactions as personal or business. I have two different bank accounts set up and recently added the second bank account, ever since this update I am now having issues. Should I just have one bank account linked?

March 11, 2024

It's not necessary to link just one bank account,madal.

 

First, I'd like to know the name of your financial institution. This way, I can check if there are reported issues. 

 

To rule this out, we can log in to your bank's website to check if everything is working on their end. Look for any messages, notifications, or alerts. These should tell you if something isn't working. 

 

If everything looks good, we can perform basic troubleshooting steps. You could be experiencing browser-related issues. To resolve this, open your account in a private or incognito window. You may refer to these keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

You can also use a different supported browser, as there could be a temporary issue with QBO or the browser you're currently using.

 

I'm adding these resources to learn how to speed up categorization and reconciliation processes: 

 

 

Feel free to swing by the Community again should you have other banking concerns. I'll be more than willing to help. Stay safe.

April 5, 2024

Hi there, trying to re authenticate my SOLDO card after 90 days but get the error 950 and Try again later. Please help as we are reaching month end reporting!

April 5, 2024

Thanks for dropping in on this thread, A Khan

 

We don't have any current reports of issues with SOLDO bank in QuickBooks Online.

 

If you haven't already, please try a full disconnect and reconnect of the account in QB. Before you disconnect, double-check the date of the last downloaded bank transaction, to prevent downloading the same transaction twice when re-connecting. 

 

To disconnect, go to the Bank transactions tab and select the pencil icon above the bank balance. Select Edit account info, then tick Disconnect this account on save and Save.

 

Select Link account on the landing page to connect your bank feed. During the connection flow, you can select which accounts they will link to in QuickBooks.

 

If you need any further support following these steps, please get back in touch below. 

April 8, 2024

I tried again but error 590 unable to connect to bank account - I will try to disconnect and reconnect in QB. Thank you for the help.

April 6, 2024

Having a problem reconnecting bank account, okay at the banking end but returns to wrong page Quickbooks

April 6, 2024

Thank you for joining this thread, Maddison. I'd be glad to assist you in reconnecting your bank account in the Community.

 

To begin with, here's how to reconnect your bank account: 

  1. Remember the date of the last transaction. This will help avoid duplicate transactions when reconnecting the account, and QuickBooks asks for the starting point to bring transactions back in.
  2. Go to Settings ⚙ and select Bank accounts.
  3. Select Connect another account.
  4. In the search box, enter the name of the bank and account type. 
  5. Follow the onscreen instructions to connect your account. Once you're reconnected, QuickBooks will automatically download your recent bank transactions.

To have further reference on how to do it, please check out this article: Reconnect your bank account in QuickBooks Self-Employed.

 

Additionally, if the issue still occurs, I suggest we perform basic troubleshooting by accessing your account using a private browser window, for this ignores cookies and doesn't save browsing history. 

 

These are the keyboard shortcuts:

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

If this works, it means that you need to clear the browser's cache so the system can start fresh.

 

Furthermore, if you are experiencing a different problem or have a specific error received, please let me know. This way, I can give you the appropriate and accurate resolution. Any additional information will be highly appreciated. 

 

I've also added articles about reconciling accounts, fixing banking errors, and other related topics. 

 

Moreover, you can check out this article to help you learn how to manually group transactions: Manually import transactions into QuickBooks Self-Employed.

 

I'll be around if you have an update or need further assistance reconnecting your bank account. Keep safe. 

April 12, 2024

Hi I’m having trouble connecting  my chase bank account I don’t have a social security number and I use the banking app not desk top ? Can I still connect ? 

April 12, 2024

You can connect your Chase Bank to QuickBooks Online even without the Social Security Number, Claire. SSN is only for the US. Allow me to walk you through the steps.

 

To connect with your Chase bank account, you must use a computer browser to log into QuickBooks. This condition is only compulsory during the initial setup phase. After successfully establishing the connection, you can utilize a mobile application to manage and access your financial information.

 

Here are the steps:

 

  1. Login to QuickBooks on a computer
  2. Select Transactions.
  3. Choose the Bank Transactions tab.
  4. Click Connect account. If you have already connected an account, select Link account to add a new one.
  5. Pick your ‘Chase (UK) - Desktop Only’ and choose Let’s Go
  6. Read through the terms and conditions, then select Agree
  7. Scan the QR code on your mobile device. You will then be directed to the Chase app to complete the authorisation flow. You will be redirected back to QuickBooks to complete the connection.
  8. Choose the account you want to share with QuickBooks, such as savings, current or credit card.

 

For detailed information, refer to this article: Connecting Chase Bank to QuickBooks Online.

 

I'm adding this article you can use in the future: Categorise and Match Online Bank Transactions in QuickBooks Online.

 

Should you have follow-up questions or concerns about connecting your bank account to QBO, I will be around. Don't hesitate to reply. Take care and have a good one!

April 29, 2024

i dont want to set up a rule that makes the transaction go straight to matched.  I would like to set up a rule that auto completes some of the fields.  Example - when we pay our crews - its always under the same category (subcontractor payments) but its relating to a different customer.  so id like it if the rule prepopulated the vendor and category each time but still came up for review so i can add the specific customer.

 

do i just set the rule up but turn off the setting:  ''automatically confirm transactions this rule applies to'  ?

April 29, 2024

I appreciate you sharing your idea to handle bank rules in QuickBooks Online (QBO), elui.

 

Yes, you're right. Turning off the Auto-add feature in QBO will prevent the system from automatically adding and matching your bank entries. 

 

Here's how:

 

  1. Go to Transactions and then select the Rules tab.
  2. Find the rule that you want to turn off the Auto-add feature, then click on the Edit link below the Actions column.
  3. On the Edit rule window, scroll down and click the button under the Automatically confirm transactions this rule applies to option.
  4. Hit Save.

 

Once turned off, go to the For review tab to view which bank rule applies to the downloaded transactions. There, you can add the specific customer to the entry. For the detailed instructions, follow these steps:

 

  1. From Transactions, select the Bank transactions tab.
  2. Go to the For review tab. 
  3. Choose the All transactions drop-down menu. 
  4. Select Recognised
  5. Review and edit the entry.
  6. Once everything looks good, hit Add to move the transaction directly into an account in QuickBooks.

 

For more details about how this feature works, please see this article: Set up bank rules to categorise online banking transactions.

 

Once you categorised your transactions, you can start reconciling your account to ensure the data matches your bank statement.

 

I'm happy to help again if you have more questions about managing your bank rules. Would you like to learn more about other banking processes in QuickBooks? I'm with you every step of the way.