Question

7-29-2022 - Critical Alert - Update Your Bank Account On File to Receive Payments

Forum|Forum|3 years ago
July 29, 2022
17 replies
0 views

This morning a couple of members of our accounting staff received a "Critical Alert," stating that "Urgent Action required: Update your bank account on file to receive your held Payments funds."

Instructions were to:

Log in to Merchant Service Center

Navigate to account Profiel from the Account Menu

Click Edit under Deposit Account Information

Fill in your new bank account information

Click Submit and complete verfication.

We have not changed our bank account, so messages like this arouse my suspicious nature relating to phishing scams and such.

When I arrived at work, I received no such alert, and there was no issue with receiving credit card payments. When the other personnel who had previously received the critical alert attempted the process a second time, they did NOT receive a repeat of the message.

Should we be concerned? Should we change our bank information? Have others received a similar notice recently? Is this notification legit?

QuickBooks Enterprise Suite

M

mattiowa

We have received the same alert with a couple of our clients. I am currently on hold with Intuit support

L

loc22

I received a similar message when I logged in this morning.

Critical Alert!

Urgent Action:

Bank Letter Required to Receive Funds

QuickBooks Payments is unable to deposit to the bank account on file.

Please check your email for bank letter instructions.

Questions? Call 888-692-9559

When I googled this phone number it seems like it is a scam.

O

OD3

Also, received this. Am on hold now for over an hour. Not a great day for this to happen. QB froze and would not let me close the critical error, so I had to kill the program to restart. The message came up again but I was able to close it and continue my other work. Still on hold...

J

jennisbs

Yes, we have received several on QBDT Ent programs/clients that do not have and have never signed up for Intuit payments. The accounts that do use Intuit payments have not received this message. Hopefully someone from support will give us an update as to why this Critical Alert was pushed out

D

DEW2022Author

Thank you. We have been using Intuit Merchant Services to receive credit card and bank ACH payments from customers. With that said, our bank routing number and account number have not changed, so updating the information concerned me. The bank DID change its name following merging with another institution, so it is plausible that the name change created the alert. That is why I did not want to simply ignore it.

We are grateful for this feedback and welcome any insights and information any of you get on this matter.

C

cmj1

I received this also and am on hold for up to an hour with support. It seems like a scam to me too. The last few weeks, when I log on the program quits running at least once and I have to start again and now this. There seems to be something going on that is making me nervous. I hope we don't have a problem with security and have been hacked.

K

kmiller4

I received this also. It seems like a scam to me too. The last few weeks, when I log on the program quits running at least once and I have to start again and now this. My bank name recently changed also.

H

HBerberat

Same alert issue for me this morning. Mine also has been shutting down randomly a few times a week.

H

HVAC-OM

I received the same message upon logging into my QuickBooks Pro Desktop. We have been using merchant services for many years and have not changed our bank account.???

R

Rbond143

I received the same message this morning, but I am unaware of QuickBooks sending us payments. I'd like to follow this thread & see if more info is posted, rather than staying on hold for an hour or so. It sounds like someone mistakenly blasted the wrong message to all of us.

FYI the 888-692-9559 number is QuickBooks/Intuit. I found it on their site before calling.

https://quickbooks.intuit.com/learn-support/en-us/help-article/money-movement/fix-rejected-ach-payments-fees-quickbooks-payments/L4e8UkDSc_US_en_US

B

bmatsingr

All of our users are getting this message too. I am currently on hold with Intuit to see what they say. I will attempt what you mentioned to see if that helps. Thank you for posting.

T

Turfman12

Noticed my QB's program has been crashing the last few weeks - i log in and it shuts down. log in again and it works.

This morning i got the same message after it crashed twice but now is up and running:

"Critical Alert," stating that "Urgent Action required: Update your bank account on file to receive your held Payments funds."

Any fix yet?

T

Turfman12

Attached is the notice i get - thanks.

S

SuzFDuBose

I have two companies running on QBs Desktop. I received the same message for one company, but not the other. When calling the support number given, it sounded legit, but have second thoughts since coming to this support forum. So, I hung up, signed into the company again, and clicked out of the message. Everything seems ok now.

D

dcahill

Same thing here. I have tried to call QB but cant get through to anyone. 48 min on hold so far.

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