Holding my funds for deposit

Hi Jackie,

I know that a business needs money to run, therefore receiving payments faster is really important. However, there are instances where we hold payments if we notice something unexpected in them. We do this to protect you from fraud and make sure your customer is safe as well.

Normally, you'll receive an email about this, and you'll get feedback in 2 business days after you respond. If it's taking longer than that, please contact our QuickBooks Payments team for further assistance.

Please don't hesitate to go back to this thread if you have questions about receiving customer's payments.

Thank you for taking the time to share your feedback here in the Community, @jdhamindianaman.

Allow me to share some information on why funds are placed on hold.

When something unexpected occurs in your transaction, a hold may be placed on the funds. Below are some common reasons for holds:

• When your payment processing exceeds the established maximum dollar amount expected on your account. 
• When a transaction is processed after several authorization attempts and failures.
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit. 

I understand that these funds are important for running your business. What I can recommend is contacting our support team. They have the proper tools to pull up your account and find the root cause of this issue. You can use the link given by my colleague JessT to reach them.

Please also know that the credit card deposit takes 1-2 business days to reach your bank, while bank transfers (ACH) can take 2-7 business days. You may refer to this article to understand more about hold funds: Understanding Payment Holds.

Keep me posted if you have follow-up concerns about QBO. I'd be happy to help you more. Keep safe.

yes, Quickbooks is horrible.  As soon as I get my deposit money, if I get my deposit money I am switching to a different accounting software.  I have been jacking with their chat system for over 9 days trying to get my deposit funds.  Once you think it is resolved and they are going to release it they magically come up with more questions or information they need.  I just hope and pray that I do indeed wind up getting MY money they have stolen from me.  Then I am done with them......

I've spent almost 20 hours trying to get someone to help me.  I've already done the steps listed below.  Every time I "talk to a person" they end up putting me on hold to connect me to someone else and they hang up on me.  I believe the person "Joe" that helped me this morning for 45 mins, just couldn't come up with any more ideas on how to find out why my funds were being withheld.  It's a huge scam for Quickbooks to hold peoples money and make a ton of money off of the interest while holding it.  They're withholding $22,0000 of my money.  Think of how much money they're making off of holding on to everyone's money...... They're making a killing and they're a big company so they don't have to care about us as a small business.  We're too small to fight back.  It's a sad reality that Quickbooks is out to screw the small people.  Everyone, please be warned to not let Quickbooks charge you $20 a month, plus all their other fees and then let them hold on to any of your money.  There are a ton of other services out there.  This was an extremely large mistake on my part, and I may have to close my business now, because I can't afford payroll.   

This is pure BS. They have been holding a deposit since April. Asking the most ridiculous questions and still not releasing the money.  I'm in the process of find a lawyer at this point. I'm done with their BS

They did the absolute same thing to me with a deposit from 9/3. It is still just garnering interest for them and creating debt for me. I have never seen what is said to be a reputable company behave in such a thirsty, desperate manner. I am extremely dismayed and disappointed. Extremely. 

They are stealing tons of money from people. Check the forums, this isn’t an isolated issue, it’s their business model. Please join my group so we can coordinate legal action against intuit. They’ve already lost 2 class actions.

FB group Intuit Class Action Meeting Hub

Many many people are missing large sums of money when dealing with intuit. THEY ARE STEALING. They’ve lost 2 class actions for misleading, deceiving, and stealing from customers. Please join my fb group Intuit Class Action Meeting Hub. POWER IN NUMBERS!!!

Quickbooks is holding my funds from last 3 weeks. Whenever u call them they say it will be reviewed today and will be released. They have ruined my business. I have lost big client and now I cannot do anything. My client wants me to refund the money or they will sue my company. But these QUICKBOOKS people don’t understand what it is like to run small business. They have harassed me mentally so much. This has deteriorated my health. There support department has no clue and they give u fake promises that we are releasing the funds in 2 days its been 3rd week of review. 

They think of small businesses joke. Will be taking legal action on them. They dont come on phone because there ultimate motive is never to return the money. QB  this is hard earned money and we used ur services but what we get in return is u put our money hostage. This is clear harassment. Dont do business with them they cannot be trusted

Wow! And here I was thinking that I was alone on this nightmare. 
I was paid by my client after the two long weeks it takes them to process payments and now, QuickBooks has decided to hold my funds for two more weeks to date. 
For a small business owner, who depends on these funds to pay his employees and vendors to have over $100K on hold, even when the payments came from a big corporation directly, when I immediately submitted the information requested and when I was never told all other payments will also be held it’s devastating. I’ve begged trying to explain that I missed two Friday’s in which I needed to pay my employees and yet, nothing! No mercy. Multiple chats getting ignored, same repetitive answers without leading anywhere. Asking me for the same documents twice and telling me it will take another 2 Business days. 
I have gone as far up to CEO, who to my surprise replied to my email, which I never expected him to do. I know he offer his assistance and had the Office of the President reach out, but that didn’t lead anywhere. 
This should never happen again, to anyone, specially small business owners who see QuickBooks as their partner to create their businesses and grow. Why QuickBooks? Why! 
I haven’t slept, I have lost good employees because they think I am not wanting to pay them. I have vendors who trusted me as I started my business and now that trust is gone. It almost feels that as I begged, they laughed and came up with other reasons to hold my money, as I explained I needed to clear payroll they stopped replying back on the chat.