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jackie40
August 29, 2020
Question

Holding my funds for deposit

  • August 29, 2020
  • 13 replies
  • 0 views

There was absolutely no issue with the deposit made by client last Monday! No reason to hold it up! No reason to review it further and what exactly could you find out by your “team” reviewing it? i would think you would need to ask me questions aNd they waited till Friday to tell m this so I would need to go through the entire weekend without these needed funds to run my business.  This is not ok at all especially when I received my 2nd security inquiry within a 4 week period just days ago and was promised this deposit would go through!!!!!

 

you make it so difficult for small business and you are about to loose another customer.

jackie

    13 replies

    Show previous replies
    N
    NotHappyCustomer
    May 26, 2022

    I am currently going through this same issue. Did they ever release your organization's funds?

    R
    Rjmosquera23
    November 9, 2022

    My customer paid an invoice in 2 payments, the first payment was deposited to my account the second payment of $7400 was submitted, quickbooks decided to close my account and hold the funds. I have escalated this issue and no one can tell me what is the status with the funds. My customer want to take me to court thing I am scamming them but is quickbooks who is keeping the payment. 
    I never had issues like this before. Horrible business. I didn’t only lose a customer but I am going to be taking to court for quickbooks stealing the funds.

    Adrian_A
    Adrian_A
    November 11, 2022

    Hi there, 

     

    Thank you for coming to the Community with your concerns about held payments. Unfortunately, we are unable to discuss merchant services issues like this one in the public forums.

     

    We highly recommend you contact Merchant Services to receive any updates on your account and funds.

     

    I'll be around whenever you need help.

    E
    ErinC232
    July 11, 2024

    I approve a refund 

    M
    MichaelaS
    July 11, 2024

    Hi, @ErinC232.

     

    To ensure that the solution to your queries is accurate. Can you please provide more details regarding the approved refund? This additional information will be helpful for us.
     

    You can also attach a screenshot if there are any issues or errors you encounter during the process. Please cover any personal identifiable information for security purposes.
     

    I'll keep an eye on your response and be back immediately. Stay well.

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