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nsremodeling
September 17, 2022
Question

I can't link my Lowe's commercial credit card to QBO. They changed their URL and QBO doesn't recognize it. Can I manually add the URL to QBO?

  • September 17, 2022
  • 11 replies
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    11 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    September 17, 2022

    Try opening your QBO account on any private/incognito browser.

    G
    GlinetteC
    September 17, 2022

    I can help you change your bank's new URL in QuickBooks Online, nsremodeling.

     

    Changing the new bank's URL is an easy process. You only need to disconnect and reconnect your Lowe's commercial credit card account from QBO. I'll guide you through the steps:

     

    To disconnect:

     

    1. Go to the Banking menu and locate the account.
    2. Click on the pencil icon then select Edit sign-in info.
    3. In the Account window, check the Disconnect this account on save box. 
    4. Click Save and Close. 

     

    To reconnect:

     

    1. Go to the Banking menu and select the account.
    2. Choose Connect bank under the Action column. 
    3. In the search bar, paste your bank's web address and click Enter. 
    4. Log in to your bank's website.

     

    Once connected, your recent transactions will automatically be downloaded. You can review and match them to the entries in QuickBooks. You can refer to this article for detailed steps: Categorize and match online bank transactions in QuickBooks Online.

     

    If you need help reconciling your account, here's an article for the complete guide: Reconcile an account in QuickBooks Online.

     

    Thanks for posting your question here. You can add a comment below if you need more help. I'll be sure to get back to you soon.

    C
    chris-pulitzerpl
    March 31, 2023

    QBO is still suffering from this problem.  When attempting to connect a Lowes Commercial account, it appears the url still points to https://www.onlinecreditcenter6.com/commercialgen2/login.do?subActionId=1000&clientId=lowes.  That link when clicked, appears to redirect to lowes.sfy.com/commercial, but the QBO connection wizard isn't being forwarded, its just hanging up and never actually connects to the Lowes commercial account.  Please fix!

      P
      PrincesFences
      January 4, 2023

      My transactions, where the purchases are entered but not delivered for a couple of weeks, are not showing up in the Lowe's feed to QBO.  I own a fence company so we order our fence materials weeks in advance.  Once entered, a delivery transaction will reduce our Lowe's available credit, but we can't see the transaction on our online Lowe's account until the day after delivery because Lowe's doesn't recognize the sale until that point. All my non-delivery purchases show up fine.

        Stellated Dodecahedron
        Stellated Dodecahedron
        April 22, 2023

        I have been having the same problem for at least 3 weeks.

        When I click the pencil and choose "Edit sign in info" I get the attached screen (Screenshot 2023-04-22 090225) in Chrome or Incognito mode, giving me no ability to edit my sign-in info. The link on the screenshot, 

        , when manually clicked on, opens a new Chrom tab and takes me to https://lowes.syf.com/commercial/
        I believe that Lowe's Commercial has changed its URL recently. Perhaps this is related to the issue.
        ~3 weeks ago, I changed my password on Lowe's Commerical; however, I could enter the new password through QBO's portal to Lowe's Commerical page. 

        I can log into Lowe's Commerical through normal Chrome browsing, where I have 2 Lowe's Commerical Accounts (aka Lowe's Accounts Receivable (LAR)). Only one of my 2 Lowe's Commercial accounts is Linked to QBO file.
        C
        Capstone-NJ
        April 22, 2023

        Can we get this fixed ASAP? I don't understand something this large that affects many people to continue on this long...

          V
          VisionR
          April 23, 2023

          I have also been having this problem since the end of March. Surely QB can figure out a way to link our accounts to our Lowe's commercial accounts.  I don't want to download the transactions manually because when it gets fixed the transactions will flow through and I will have a mess to clean up.  When will this be fixed?!!!

            A
            Armature
            May 7, 2023

            I am also having this issue and hope I can be resolved. Obviously being resolved quickly it's no longer an option but hopefully they will get to it. When I spoke to Lowes about it, they said that Lowes does not officially integrate with Quickbooks, but they are working on "something".

            S
            srmaur
            May 16, 2023

            Honestly I'm shocked that there are so many people experiencing the same problem (and I am one of them) and yet Quickbooks cannot seem to get this fixed promptly.  This is clearly a Quickbooks problem.  For the amount of money we all pay each month to use Quickbooks to manage our businesses, Quickbooks should be refunding us some money since we cannot use this feature to import the transactions we make with Lowe's.  If you're in the contracting business (as I am), you have a lot of transactions with Lowe's.  This is really unacceptable.  Quickbooks needs to escalate this and get is solved.  It has been broken for several months.

              C
              Cincyfloors
              May 17, 2023

              We are one step closer, but QBO still does not take seriously a major bank connection issue for its customers.

               

              Lowe's Commercial Card (Synchrony) no longer shows as unavailable/under maintenance when linking the account. It now directs to the correct URL (great job IT guy with the long list of to-dos!) and you can successfully enter your credentials...

               

              BUT...It then wants you to do "something" at the Lowe's website. What is that something? It doesn't say. Maybe it's to check some setting box to provide Quickbooks access. Maybe it's to confirm some kind of third party access. Maybe it's to pray and humble yourself before the product developers that seem to have other priorities than developing their product.

               

              More than likely it's wanting you to dismiss the "Welcome" splash screen on the Lowe's credit center website, which pops up and prevents QBO from downloading transactions. Problem is, that splash screen pops up with every login and can't be permanently dismissed.

               

              Maybe Lowe's/Synchrony will take that splash screen down after some time when they get over themselves and how great their new system is. Or maybe QBO will recognize that they still haven't fixed this major issue for their customers and build in a workaround for a simple splash screen. Or maybe we will all spend the time we have leftover after manually entering and reconciling hundreds of Lowe's transactions exploring alternative accounting software that does what it promises and respects its customers. It's difficult to say.

                K
                keyhandymanfrustrated
                May 17, 2023

                Cincyfloors and legion of the disaffected,  I contacted the CEO of Intuit last week to make him aware of this problem and our collective frustration.  He responded very quickly and put me in direct touch with a technologist in the QBO Care team.  I sent her screenshots on Monday of the 'click-path', including the unhelpful "Welcome" screen on the "Improved" Lowe's website.  They are working on this, fingers crossed for a solution in the not too distant future. 47 days and counting.

                  G
                  gphillips58
                  June 9, 2023

                  I have the same problem. Every time I enter the correct url lowes.syf.com/commercial/ QBO always truncates it to lowes.syf.com/.  If they cannot fix this simple problem then we will eventually lose all Synchrony accounts.  Sam's club will be next as soon as they turn off the old url.

                  H
                  htx2021
                  June 15, 2023

                  It is crazy that this isn't fixed yet. smh

                    DivinaMercy_N
                    DivinaMercy_N
                    June 15, 2023

                    Hello there, @htx2021. I can see that you did everything you could to fix the connection of your card to QuickBooks Online (QBO). I'm here to provide information to ensure that this problem will be addressed.

                     

                    If you received banking errors 102 and 108 when attempting to connect your Lowe's commercial credit card to QBO there's an ongoing investigation about this. You'll have to reach out to our Phone support team to add you to the list of affected users. Once your account is linked, you'll be able to receive updates and notifications if the resolution is available or if the issue is fixed. Refer to the steps below:

                     

                    1. Sign in to your QBO company and select Help.
                    2. Next, go to the Search tab and click Contact Us.
                    3. Enter the details of your concern and select Continue.
                    4. Then, choose either Start a chat or Get a callback.

                     

                    If none, we can perform the steps in requesting a new link to your bank. Here's how: 

                     

                    1. Navigate to the Banking menu and select Banking.
                    2. From there, select Link account.
                    3. Next, in the search box, paste the link you mentioned.
                    4. Then, click the Still can't find your bank? link.
                    5. Input the bank's name and paste the URL in the required fields.
                    6. Select Request.

                     

                    If you still experiencing the same thing, you can manually import your credit card transactions to QBO via CSV files. Once added, you're next step is to categorize and match them in QBO.

                     

                    It's also recommended to perform the reconciliation process to ensure that your account balance matches your real-life credit card statement. 

                     

                    I'm always here ready to lend a hand if you have additional concerns connecting your bank to QuickBooks. Have a good one, and stay safe. 

                    C
                    Cincyfloors
                    June 15, 2023

                    Seriously? What a joke!

                    If only I had a job where I could just post irrelevant nonsense and claim I was providing customer service.

                     

                    Fix the @##$% Lowes link!

                      -
                      -justjacqs
                      August 1, 2023

                      THIS MIGHT HELP. After scanning 6 pages of replies here and the sad fact that this is unresolved *** as well as ***we are now past 90 days of transactions ... so if QB tech folks find a fix, you might still be missing several weeks, if not months of data. SO ... I went searching for another option.

                       

                      1. In the Lowes website navigate to BILLING > INVOICES ...

                      2. over on the right side there is an option to DOWNLOAD RANGE OF INVOICES.

                      3. Click that then CHOOSE FILE FORMAT to QUICKBOOKS.

                      4. Select ALL INVOICES.

                      5. Select which account you want to include (we only have one account so I just had to click that one)

                      6. then select a start date. Mine stopped importing on 3/24. So i had to download in 2 batches since it will only allow a download range of 90 days. I chose 3/24-5/31

                      7. Select DOWNLOAD.

                      8. Then change the date range (I did 6/1-7/31) and download again.

                      9. NOW .... go back to Quickbooks. Under the big gear, look under the TOOLS column and choose IMPORT DATA.

                      10. You're going to import BANK DATA.

                      11. On the left side where it says "Manually upload your transactions" I click on "select files" in blue at the bottom and navigated to my downloads. Open the file you just downloaded.

                      Follow the rest of the steps and TADA the transactions are all in the banking tab ready for you to categorize and add. 

                      12. Do it again (steps 9-11) if you have a second file to upload like I did. 

                       

                      GOOD LUCK!!! 

                      I
                      info1511
                      August 15, 2023

                      why is it so difficult for qbo support to relay a message to the engineering team to try the website www.lowes.syf.com/commercial i can link my account but the purchase and return transactions do not come over to qbo from lowes but my payments do and the fact that you tell us to download our transactions manually each day or each week etc is crazy because we are paying for a service that we are not getting to benefit from and not one is compensating us back for what we are paying.

                        V
                        vsctarutledge
                        October 3, 2023

                        Has anyone had any luck with this??  I tried again today and all it downloaded was my payments on the account - no expenses.  Beyond frustrating!! Apparently QB doesn't care at all about getting this fixed since it has been a problem for most of 2023. Ugh.

                        C
                        CamelleT
                        October 3, 2023

                        Hi there, @vsctarutledge.

                        Thank you for reaching out. I know how important it is for you to link your commercial credit card to QBO. I'm here to help you get this fixed but upon checking, I found out that there's an ongoing investigation on this issue you are currently experiencing. Rest assured that our engineers are doing their best to get this resolved immediately.

                        We recommend contacting our Customer Care Support team so that you'll be added to the list of affected users and for you to get notified once the issue is resolved. Here's how:

                         

                        1. Sign in to your QuickBooks Online account.
                        2. Select Help in the upper right-hand corner.
                        3. Type in ''Talk to a human".
                        4. Click Contact Support Team.
                        5. Choose a way to connect with us.

                        We appreciate your patience as we're working on fixing this issue. Please let us know if there's anything we can assist you regarding banking transaction concerns. We are always here to help.

                        I
                        info1511
                        December 29, 2023

                        it's approaching a year since Lowes - Synchrony Bank connected to Quickbooks Online and that is more than enough time for the 2 companies to have figured out the connection issue so we should all just assume that no one with either company has anyone in their IT department smart enough to resolve the connection issue and we should accept the fact that we need to manually enter Lowe's receipts. It is the year end for most of us and we have waited and given a different story everytime we communicate by phone or any other means. I contact Lowe's everytime I contact Quickbooks/Intuit so I can see if I can be told something more reasonable.

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