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U
userdsleeper
October 4, 2023
Question

Is QB online having problems with bank syncing connections? I cannot connect to Novo Bank anymore (it has been down since 9/28).

  • October 4, 2023
  • 25 replies
  • 0 views
QB shows this error: 

Novo isn't available
Novo
Novo
https://www.novo.co/
We can't connect to Novo right now.

Try again later.(105)

    25 replies

    C
    ChristieAnn 11
    October 4, 2023

    Thank you for visiting the QuickBooks Community, userdsleeper. I can see how important it is to connect your bank to QuickBooks without errors. Please know that getting error 105 has been recently tagged as an ongoing issue. I'll ensure you'll be routed to the right support team to assist you further.

     

    While our product engineers are now working to fix this as soon as possible, I recommend contacting our Online Team support. This way, you'll be added as one of the affected users. Rest assured you'll be notified via email when there's an update to this issue and once this is resolved.

     

    Here's how:

     

    1. Open your QuickBooks Account.
    2. At the top right, click the Help icon.
    3. Choose the Assistant section.
    4. Type your concern about connecting a bank account in the Type something field.
    5. Click Talk to a human.
    6. Click I still need a human.
    7. Click the Get help from a human.
    8. You'll be routed into the How can we help? page. Then, select either Start a chat or Get a callback and fill in the information.

     

    Lastly, refer to this article if you need steps on how to review bank entries by matching or adding them to avoid duplicate data: Categorize online bank transactions in QuickBooks Online.

     

    Should you need any more help with connecting bank in QBO, you can always ask your question here by hitting the Reply button or starting a new thread, userdsleeper. Stay safe! 

    U
    userdsleeperAuthor
    October 6, 2023

    Whenever I try to use the online assistant, it says it isn't working and to try and post here instead. 

    S
    Shania_C
    October 6, 2023

     

    Thank you for reaching out to the Community, @userdsleeper. I can see the urgency of getting this resolved as soon as possible.

     

    We can perform some troubleshooting steps to isolate the issue. It can be due to outdated or corrupt cache files in your web browser. Clearing these files will help refresh website preferences.

     

    Here's how: 

    1. Try using a private or incognito browser.
    2. Restart your browser.
    3. Clear your browser's cache.
    4. Add Intuit as a trusted site.

     

    Note that you have to follow the set of instructions for your browser type.

     

    If this doesn't work, try contacting our Contact Online Support by calling the provided number seen at the end of the article.

     

    In the meantime, you'll want to manually upload your transactions to keep your books updated.

     

    Once done, you can categorize them to put them in the correct accounts.

     

    Let me know if you have any other concerns or questions regarding asking for assistance here in QuickBooks Online, I’ll be happy to help. Keep safe.

     

     

    T
    TRUSTConsultancy
    October 7, 2023

    I came here to report the same issue. Nothing has changed with my Novo account. QBO reports the exact same error that you saw. Really need to get this resolved, as there is zero benefit to using a service that can't connect with my bank and synchronize financial activities.

     

    Novo isn't available

    C
    ChristineJoieR
    October 7, 2023

    Thanks for bringing this up, TRUST and pglennl. I appreciate your patience and effort in performing the suggested solutions above. Let me provide the steps for contacting our support team in QuickBooks Online.

     

    Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

     

    Let me inform you that there's an ongoing investigation into the issue you mentioned about connecting your banking institution. Please know that this has been raised to the banking engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error.

     

    In this case, I encourage you to call our support team so they can add you to the affected users.

     

    Please see the steps below:

     

    1. Log in to your account.
    2. Click the? Help button at the top right corner.
    3. Go to the Search tab, then select Contact Us.
    4. Enter a brief discussion with your concern, then click Continue.
    5. Choose to Have us call you to connect with us.

     

    After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?

     

    I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.

     

    The Community is here for you 24/7 on the clock. If you need to drop your additional concerns with the banking topic, notify us below. Keep safe.

    T
    TRUSTConsultancy
    October 7, 2023

    While I appreciate you trying to fix "me" -- this is clearly an issue that you need to work out with Novo. You cannot connect to their banking systems and it is affecting more than one user. Can you please reach out to them and let us know if you are able to resolve the glitch? Thanks!

      D
      Dirt Hunter Cleaning
      October 7, 2023

      I have been experiencing this same issue for the past days. Quickbooks support is poor, they keep saying this same automated instructions. There's absolutely no benefit of having an app that requires manual intervention for all transactions. That's frustrating!

        I
        irisandlacephotography
        October 7, 2023

        I'm seeing the same issues starting at the same time. Can someone please help diagnose this on the Quickbooks side of things? This seems to be affecting every single account that syncs to Novo

          K
          kbix
          October 7, 2023

          I am having the same issue since Sept 28.  This is very frustrating as I can't match payments to invoices and it looks like they are late.  I've reached out to Novo support as well.  Not getting anywhere on this issue.

            J
            jemiller02
            October 8, 2023

            I am also adding myself to the list of frustrated users. I have tried to to follow the instructions below, but I don't have time during your QB business hours below because I am TOO BUSY MANUALLY RECONCILING MY ACCOUNTS after you jacked up the subscription rates. How can you honestly justify those actions? I agree that a few months of service is more than fair to minimally recoup the effort we've had to spend dealing with this. Please get this fixed, and take care of your customers.

              E
              EugeniaG
              October 8, 2023

              Have the same issue since 09/25/23! Waiting for QB to solve the issue on their end! Very frustrating. 

                D
                DVJohn
                October 8, 2023

                Same thing here.  I reported to Novo a week ago and haven't gotten anything back other than they are looking into it.  It seems they don't understand the staggering cumulative impact on small business customers, working without bookkeeping resources, when something like this happens.  Does anyone have any insight into whether the problem is on the QBO or Novo end of the connection?  I have two other banking connections and two credit card connections that are syncing fine.  Or is it possible that QBO is trying to hurt Novo that has services like integrated invoicing and may be looking to become its own all-in-one platform for small business?

                  S
                  Shania_C
                  October 8, 2023

                  I acknowledge your concern, @DVJohn, regarding the ongoing issue with our software. I can see the urgency of getting this resolved.

                   

                  Rest assured that our product engineers are now working to fix this issue as soon as possible. I recommend contacting our Online Team support, this way you'll be notified via email and will be added as one of the affected users.

                   

                  Here's how:

                   

                  1. Log in to your account.
                  2. Click the ? Help button at the top right corner.
                  3. Go to the Search tab, then select Contact Us.
                  4. Enter a brief discussion with your concern, then click Continue.
                  5. Choose to Have us call you to connect with us.

                   

                  Additionally, here are some articles to manually upload your transactions to keep your books updated.

                   

                  When finished, you can categorize them to put them in the correct accounts.

                   

                  Please know that we're here to assist you throughout this process. If you have any more questions or other issues, don't hesitate to reach out. Keep Safe.

                   

                  D
                  Dirt Hunter Cleaning
                  October 11, 2023

                  Nothing else other than vague, generic answers?

                  D
                  DVJohn
                  October 8, 2023

                  Same thing here.  I reported to Novo a week ago and haven't gotten anything back other than they are looking into it.  It seems they don't understand the staggering cumulative impact on small business customers, working without bookkeeping resources, when something like this happens.  Does anyone have any insight into whether the problem is on the QBO or Novo end of the connection?  I have two other banking connections and two credit card connections that are syncing fine.  Or is it possible that QBO is trying to hurt Novo that has services like integrated invoicing and may be looking to become its own all-in-one platform for small business?

                    R
                    RachelRain
                    October 8, 2023

                    I've been experiencing this problem for WEEKS. I received an email from Quickbooks saying the problem was fixed and to disconnect and then reconnect my Novo bank account. I disconnected my Novo bank account and it is "unavailable" - I can't reconnect it. So the problem is not fixed at all. 

                      W
                      Wagner Assets
                      October 8, 2023

                      Having this issue as well since 9/28. Can’t believe it’s still a problem!

                        D
                        Dirt Hunter Cleaning
                        October 11, 2023

                        Time to consider options other than QuickBooks. This is ridiculous!!! Should dedicate my time for my customers, not doing manual work like in the Stone Age. 

                        A
                        alpinecc
                        October 9, 2023

                        Adding my name to the long list of frustrated intuit users who no longer has access! I've been checking back every day hoping it'll resolve and I'm glad I found this thread. Hoping enough of us will come together and force QB to come to a resolution, and potentially reimburse us for the ridiculous time it's taken to fix this issue. 

                        P
                        Pikkewyn
                        October 9, 2023

                        Adding my name to the same long list of frustrated intuit users who no longer has access for almost 2 weeks now! I will keep checking each day and I hope something is done to fix this but also think a discount or credit for the loss in service needs to happen!

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