Skip to main content
U
userdsleeper
October 4, 2023
Question

Is QB online having problems with bank syncing connections? I cannot connect to Novo Bank anymore (it has been down since 9/28).

  • October 4, 2023
  • 25 replies
  • 0 views
QB shows this error: 

Novo isn't available
Novo
Novo
https://www.novo.co/
We can't connect to Novo right now.

Try again later.(105)

    25 replies

    Show previous replies
    S
    sadkwikbooks
    October 9, 2023

    +1 for Novo not syncing since 9/26

    K
    KayePe
    October 9, 2023

    I understand the importance of connecting your Novo account to your QuickBooks Online.

     

    Please note that there's an ongoing investigation of the issue you mentioned, and our Customer Care Team is now working on a fix. We'll point you to our support team so they can get your details, add you to the list of affected users, and receive an update about the fix. These are the steps:

     

    1. Sign in to your QuickBooks Online company.
    2. Click Help (?).
    3. Select the Search tab to get started:
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert. 

     

    Moreover, I've added these articles to help you manage bank transactions and reconcile an account in QBO:

     

     

    We're determined to help you get this sorted out as soon as possible. You can also post here again if you have any additional questions related to the program. We've got you covered, and we'll get back to you. Take care. 

    A
    agwell35
    October 9, 2023

    Can we have a reply from someone that has been with the company for more than 2 months? 

    I just want someone that has a bit more of a grasp of the situation to provide an update for us if you don't mind, and this seems like a problem a bit bigger than you should be handling on month 2. 

     

    Correct me if i'm wrong, that is simply what your profile said.

     

    Just curious since it is Monday if we have any more news or updates from the QB team.

      S
      shyly
      October 9, 2023

      We also have not had a connection to Novo bank since 9/27/2023. Very frustrating. 

      R
      Ramos21
      October 9, 2023

      I don't think this is a Quickbooks issue. I just checked the Acccounting Apps avaiable in NOVO Bank and Quickbooks is longer there

        R
        Ramos21
        October 9, 2023

        I don't think this is an issue with Quickbooks. I just check the Apps available on Novo Bank and Quickbooks is no longer there

        G
        George34
        October 9, 2023

        It was never there to my knowledge.

        This is a different thing altogether.  The apps in Novo are to have access to third party software that you use from your Novo account.

         

        This is the other way around.

        For example none of the big banks have QB apps but the all work with QB to parse the account info. 

         

        T
        TRUSTConsultancy
        October 9, 2023

        Yeah, I agree. I have to wonder if the bank that hosts Novo (Middlesex) has severed ties with Intuit/QBO and as a result that is driving the issue we're seeing. Because otherwise there is no reason that it would have taken QBO 3 weeks to resolve a simple bank to vendor connection issue.

        B
        bagofbeef
        October 9, 2023

        I'm also having this problem.  It's been going on for two weeks now.  It's pretty frustrating.  

        T
        TRUSTConsultancy
        October 9, 2023

        As previously mentioned, this may be due to a non-communicated? discontinued service from the Novo side. Being proactive, I went ahead and spun-up an acct with BlueVine. They were super responsive in terms of account setup, activation and reaching out after the fact to make sure I had what I needed. If you're suffering with manual record entry due to the lack of integration, this may be a possible path to head down.

        M
        macrosound
        October 9, 2023

        Also having the same issue since 9/26/23, and got a similar response from Novo support who says they are "aware and looking into it"...

        Z
        ZakF
        October 9, 2023

        Also having this issue...

        I
        IrizA
        October 9, 2023

        I understand the importance of connecting or syncing your bank, @ZakF.

         

        We have an ongoing investigation into the bank connection error you're experiencing. Our engineering team is working to fix this issue at the moment.

         

        We currently do not have an estimated time for when this issue will be resolved. It would be best to reach out to our online team support  to ensure that you are included in the list of affected users. We will keep you updated via email once there is progress on this matter. 
             

        Here's how:

         

        1. Click Help.
        2. You can choose either of these tab: 

        • Assistant: Get personalized answers quickly. Select a suggestion or type your question, and if you need more help, you can Talk to a human.
        • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
          • Start a chat with a support expert.
          • Get a callback from the next available expert.

         

        In the meantime, you can Manually Upload Your Transactions. 

         

        Moreover, you can check this link for future reference :  File Format to Use When Importing Transactions 

         

        Please inform me of the outcome once you contact our online support team. Best regards!

        N
        NNCS
        October 10, 2023

        Adding my name to this issue. It's been down since the 26th for me. So frustrating! Why am I paying for a service that won't work for weeks? 

        D
        deltasq
        October 10, 2023

        I'm also having this very same issue.

         

        To my surprise look what I found in Novo's support page:

         

        Does Novo integrate with QuickBooks?

        No, currently, we do not integrate with QuickBooks. You can link your Novo account to QuickBooks by logging in to your QuickBooks account

         

        https://novo.zendesk.com/hc/en-us/articles/360022600271-Does-Novo-integrate-with-QuickBooks- 

        R
        Ramos21
        October 11, 2023

        Temporarily I downloaded all the transaction in CSV file then fixed the DATE column to reflect MM-DD-YY (month and date must be two digit) and imported to QB. All took about 2 minutes and everything was imported. 

        R
        RacoonDragoon
        October 11, 2023

        But don't you think that manually imported CSV data would be a duplicate once the automatic integration comes back? I'm hesitant to do so due to that concern.

        R
        Ramos21
        October 11, 2023

        I'm not entirely certain, but given that QB is a large company, I would expect their coders/engineers to have designed the algorithm to detect duplicates. There should be safeguards in place, but as I mentioned, I can't confirm this definitively.

        Show more replies
        Terms & ConditionsAccessibility statement