Skip to main content
October 4, 2023
Question

Is QB online having problems with bank syncing connections? I cannot connect to Novo Bank anymore (it has been down since 9/28).

  • October 4, 2023
  • 25 replies
  • 0 views
QB shows this error: 

Novo isn't available
Novo
Novo
https://www.novo.co/
We can't connect to Novo right now.

Try again later.(105)

25 replies

October 11, 2023

Just attempted to re-connect my Novo account on a whim (from the QBO Mobile app) and to my surprise it went through. Pulled all the transactions that have been missing since 9/28. Would anyone else like to test/confirm?

October 11, 2023

It worked. 

i am signed in, however, now have absolutely none of my data that was saved from the rest of this year. 

that is more of my time. And money.

 

i absolutely would appreciate a reply from a moderator on the compensation for their interruption of service for half a month, and the time lost on the backend. 

October 13, 2023

Confirmed with Novo that syncing is now working and I am seeing transactions in QBO.

December 23, 2023

Acorn has been down All year and today is December 21st 2023 I am unable to link to my bank or my QuickBooks account. Acorn has an error I spoke to customer service they're always in India and no one has a clue. This is going to be an issue for my taxes and I'm not happy about it.

January 4, 2024

I can't fix error (103)

January 4, 2024

Hello, luckybirdbooks.

 

I'll ensure to help you fix the bank error 103 in QuickBooks Online (QBO).

 

May I know what bank institution you’re using? This will help me verify if there’s a reported issue about this matter. I’d appreciate it if you could add a clarification of it in the comment section below.

 

In QuickBooks, Error code 103 indicates that the login credentials you provided do not match the information on the financial institution you're trying to connect to. There are a few things that could cause this issue:

 

  • When attempting to establish a connection with your banking institution for the first time, you may entered the incorrect credentials.
  • You choose the incorrect banking institution choice (there are often many to select from).
  • You’ll need to change the data in QuickBooks Online if you are currently connected and have updated your credentials with your financial institution.

 

To get to the bottom of it, you’ll want to reach out to your bank to verify if they’re performing any system maintenance updates. Let’s log in to your bank’s website to check for any notifications that need your attention.

 

To fix it, we'll need to confirm your sign-in info is correct. It’s always good to make sure you have the correct user ID and password for the bank account:

 

  1. Open a new window in your web browser and go directly to your bank’s website.
  2. Make a note of the web address (e.g. https://www.bank.com). It may come in handy later.
  3. Sign in with the user ID and password you have.
  4. Also, know that if you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
  5. If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

 

Once you’re sure about your user ID and password, let's move on to steps 2 and 3 in this article for further guidance: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.

 

Once everything is settled, you can visit these resources to manage your transactions in QuickBooks:

 

 

Please get back to this thread if you have other banking or QuickBooks-related issues. I'll be around to help you.

January 30, 2024

Hi from Novo! This issue has been resolved, please let us know if you experience any further issues with your transactions syncing.

March 1, 2024

Nothing has synched from the last month or so on mine. I thought Novo was an answer for me for business checking. Never had any issues with my other bank synching. This is going to cause me to leave Novo.... Anybody out there have any banks that are known to consistently work?

March 1, 2024

I understand how important it is for you to connect your bank in QuickBooks Online, Sportsphotog.

 

Since you have experienced a connectivity issue between the bank and QuickBooks Online, I'd suggest contacting our customer support team.

 

Here's how:

 

  1.  Click Help in the upper right-hand corner of QBO.
  2. Tap Talk to a human, then type in Talk to a human.
  3. Select I still need a human.
  4. Press Contact Us.
  5. Choose a way to connect with us: Start a chat or Get a callback.

 

Additionally, you can also click this article for more details about QuickBooks Online Support.

 

For future reference, you can also click on this article to learn how to reconcile an account in QuickBooks Online.

 

Please get back to this thread if you have other banking or QuickBooks-related issues. I'll be around to help you.