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November 26, 2021
Question

Will QuickBooks support American Express Business Checking?

  • November 26, 2021
  • 23 replies
  • 0 views
It seems as if one cannot use their American Express account credentials to sync their new Business Checking account with QuickBooks.

23 replies

January 5, 2023

Adding on here. Yes, please add American Express Business Checking Support. It shouldn't be too difficult since that connection works with other bank connection services.

February 12, 2023

I think I found a solution. If you enter American Express (Non Card Account Types) 

as the bank name it will link with your American Express Business Checking account. I just need others to test this out and make sure it’s the solution we are all looking for. I was able to select the checking account from the list of American Express accounts I have and it appears to be syncing correctly. The bank name option was very low on the list and I had to select load more several times. I hope this helps others.

February 12, 2023

Might work but this is the message im currently getting

 

 
 

"Looks like the connection to American Express (Non Card Account Types) isn’t available right now.

Try again in a few hours. (102)"

 

March 8, 2023

It's not a matter of whether Quickbooks will support American Express Business Checking. It's about whether American Express will allow its business customers to link their business checking to Quickbooks and other software like Quickbooks. I heard it from the horse's mouth today (i.e., AMEX) as their customer support person confirmed that American express is not allowing AMEX business checking to link with Quickbooks or any other tools like it.

 

What I find very frustrating is that Quickbooks posted an update to the AMEX bank connections claiming that it was for security purposes and didn't advise that our link to the business checking would be broken for good. QB said that we would have until the first week of April to use the updated link. I thought I'd be proactive and update my connection and broke my connection to my AMEX business checking in the process.

 

I spent a considerable amount of time this morning in a chat with QB support to troubleshoot. Shouldn't QB know whether or not a bank will allow customers to link their account with QB?

 

At any rate, I'm posting this so that no one else spends considerable time trying to figure out this problem. AMEX customer support wasn't able to tell me if they will allow their business checking to link up with QB in the near future.

March 12, 2023

Thanks for the update and detailed information. It seems like the customer support teams on both sides are left in the dark on what is actually happening. From reading this thread it seems like the only solution is to use a different checking account, or a different bookkeeping service, or both.