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corinaj
January 19, 2020
Question

Bank feed errors: money in and out is reversed??

  • January 19, 2020
  • 1 reply
  • 0 views

Help! A bunch of transactions downloaded into my bank feed are showing incorrectly. Some are expenses/withdrawals that are displaying as deposits, and some are deposits that are showing as money spent. I have tried updating the bank feed manually, but it didn't help, and I think the number of incorrect transactions actually increased.

 

I am with ANZ, and am using a standard feed.  How do I fix this?

1 reply

IntuitLily
IntuitLily
January 19, 2020

Thanks for reaching out to the Community, @corinaj.

 

Since the transactions are coming in reverse, you can add them to the Excluded section.

 

You can attempt downloading again to check if the deposits and withdrawals will display correctly this time.

 

If not, I'd suggest reaching out to our Online Support. In order to trace the transactions to see why they're reflecting as received instead of spent, it would be necessary to pull up your account and investigate this further together with your bank using their tools.

 

If there's anything else you need, the Community is always here to provide help and answer any questions that you may have. Have a wonderful weekend.

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