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ukgautam100
October 21, 2021
Question

Bank feed from Coles Master Card has not been updated since 24/07/2021. When it will be fixed?

  • October 21, 2021
  • 1 reply
  • 0 views
Message in there is - Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (101). We reported this and will notify you when it's fixed

    1 reply

    LieraMarie_A
    LieraMarie_A
    October 21, 2021

    Hi there, @ukgautam100. Let's figure out why you're getting the error message so you can get all your transactions updated automatically.

     

    First, log in to your bank's website to see if you can get in without any errors. If so, check if your account is active. It's considered active if there’s an existing balance. 

     

    Then, look for messages that need your confirmation (ex. terms and conditions). Acknowledge the prompt, then go back and refresh your account in QuickBooks Online. After that, update your bank feed from Coles Master Card. 

     

    You can also refer to this article: Fix bank error 101.

     

    However, if you’re supposed to have an active account but are still unable to log in to your bank’s website, contact them directly. 

     

    In the meantime, you can upload the transactions manually to ensure the account is up-to-date. Download the data from your bank. Then, map the transactions in the following supported formats or file types:

    • Comma-Separated Values (CSV)
    • QuickBooks Online (QBO)
    • Quicken (QFX)

     

    I'd be happy to see you again here in the Community. We're always here to help if you need assistance with managing bank feeds. Have a good one.

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