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Bank integration with BankWest triggers a compromised account warning. When will the integration method with BankWest be fixed (perhaps via Open Banking)?

Forum|Forum|3 years ago
April 17, 2023
6 replies
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For years now BankWest integration triggers a warning from BankWest to change my password because my account is compromised. This is clearly an issue with how Quickbooks integrates with BankWest. When will Quickbooks move to an approved integration method like other accounting packages like Xero? The Xero integration does not trigger the problem with BankWest.

QuickBooks Online

Best answer by adam116

Thanks for the confirmation that the integration is via a method unsupported by BankWest. This is why it will sometimes break for days/weeks at a time and why my account gets flagged as compromised.

I left the same feedback years ago when I first swapped to QuickBooks online and there is still no proper BankWest integration.

So it seems the only permanent fix is to move an accounting package supported by my bank.

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adam116Author

Note that Bankwest does not support Quickbooks so this confirms that Quickbooks must be using a non-official technique to login to Bankwest and retrieve banking information.

Reference: https://www.bankwest.com.au/help/online-banking/accounting-software

KlentB

Safeguarding your personal data is very crucial to us, and we strive to maintain the same level for your synced accounts as well, adam116.

QuickBooks Online uses standard feeds to exchange information with your financial institution. This type of integration works by logging into Internet Banking to screen and bring the transactions to your company.

Bankwest may have security measures in place that monitor the frequency and type of activities being made through the connection. If it's making a large number of requests or accessing sensitive details, the system might flag the account as potentially compromised. This could trigger a prompt to change your password.

The alerts you encountered don't necessarily mean that your financial assets are at risk. Most banks send notifications when they detect certain actions as part of their policies or regulations.

I understand that you're more comfortable and confident using other methods, such as CAF Direct Feed and Open Banking. To help improve your experience in the program, I recommend sending feedback to our Product Development Team. Here's how:

Sign in to your company.
Go to the Gear icon.
Choose Feedback.
Enter your product comments in the description box.
Click Next to submit your inputs.

If you don't want to receive warning messages, consider removing the connection. Then, let's manually upload your statements in the meantime.

For more tips and resources in reviewing the imported/downloaded entries, check out the articles below:

I hope this post finds you well. I'm still here if you need a hand in accomplishing your other tasks and duties in QBO. Wishing you a productive week ahead!

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AussieBrent

I'm having the same issue in about the last week (has never happened before), Quickbooks has had nothing but issues with Bankwest over the years, and the support in here is pretty much hopeless. Just robots copying and pasting templated responses and not looking into the issue and escalting matters higher. It's got to the point now where its attractive to look at other 'accounting' software.

G

GMan

My Bankwest is also down for 4 days, I have called support and done all the jumping though hoops before the real cause would be looked into. Bankend team investigating. Lets hope its not like Heritage which also stopped overnight, after several months they just removed it from he supported banks and we all had to move our accounts to another bank (Bankwest).

MYOB never had issues and am considering going back as QB always has something.

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IntuitAika

Hi Gman,

Thanks for bringing this concern to our attention. I understand how important it is to have a regular download on your bank feed. Do you have any error code in QuickBooks Online Banking page?

To isolate the issue, you can perform some troubleshooting steps. I'll guide you how.

To get started, I recommend visiting your bank's website. This way, you can check if they have ongoing website maintenance which might be the reason why transactions not added to QuickBooks.

After that, you can go back to QuickBooks Online and do the manual update from the Banking page and select Update to refresh the connection between your bank and QuickBooks.

If you recently update anything on your bank’s website, like your account number, username or password, you'll need to update that info in QuickBooks as well. Here's how:

Go to Bookkeeping, select Transactions, then select Bank transactions.
Select the tile for the bank account. Then select the Edit ✎ icon.
Select Edit sign-in info.
Update your info as needed.

In any case you still have an error or transactions not updating, I'd recommend reaching out our Customer Care Team. That way, they'll be able to check your account in a secure environment and further investigate on this banking issue.

Also, you can check on this article for your future reference: Troubleshoot unknown bank errors.

Feel free to post again if you have any other questions. I'll be around to help.

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AussieBrent

Exactly my point about pointless copy and paste templated posts without looking for the issue. Same thing happened with the bankwest banking feed that was a problem for a long time. You have just confirmed for me it's time to move on from Quickbooks.

Thanks.

Anton-Rehrl-Photography

I'm getting the same thing. Changed password in Bankwest and still have the same errors in QB.

Is there any resolution to this yet?

JessT

Hi Corvid-Photography,

The issue is still being investigated by our engineers. If you haven't contacted our QBO Support yet, please feel free to do so tomorrow before 6 PM Kingston (GMT+11). Just follow the steps that my colleague, IntuitAika, shared above.

While waiting for the solution, you may want to consider uploading the transactions of the affected period. That way, you can start working on them and reconcile your accounts.

Feel free to go back to this thread if you have more questions connecting with Bankwest. I'm just around to help.

G

GregRB

Thanks JessT

The information regarding uploading the transactions was very helpful. Whilst it will be much better when the import from Bankwest is fixed, at least the manual uploading from a file is a fairly efficient way to deal with the bank transactions in the meantime. Thanks.

Regards Greg

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accounts376

I spoke with Bankwest (BW) about this issue last week. They stated that Quickbooks (QB) is not approved because QB is a third-party app gaining access via login credentials, which is against their T&C. BW also informed me that should bank accounts be compromised via QB, we are not covered by the "no-loss security guarantee". When I queried how MYOB, XERO etc access bank feeds, BW stated not like this.

I received an email from QB this week stating:

"We are pleased to share that a fix has been implemented to resolve the bank feed connection with Bankwest Personal and Business accounts.

For the fix to be effective, you may need to update your internet banking credentials in QuickBooks Online account and reconnect your Bankwest account.

Please follow below steps to update and reconnect:

Sign into QuickBooks Online account
Navigate to the Banking / Transaction tab, then select the Bankwest account card
Select the Pencil icon, then select Edit sign-in info
Enter internet banking credentials to re-connect the account

Thank you for your patience as we worked to resolve the Bankwest connection."

I have spoken with BW about the above today, and they stated this is not true. QB have not resolved the issue and BW do not support the QB platform.

I

IntuitSheila

Hi accounts376,

Thanks for getting back to us with these information. I'll be sure to provide them with our senior support to help further investigate the BankWest connection issue.

As per the last update made by our engineering team, this happened due to a change in login process with BankWest. Our engineering team was working with the bank provider to address this and as of earlier the issue has been fix for most of the customers who reported the issue.

Furthermore, where you able to do and perform a new Enter your bank sign-in info in QuickBooks using the steps provided on the email you've received but still did not update the connection? If so, I would recommend contacting back to our Customer Care Team or reply to the email thread you've received so the team can further escalate the issue.

Post again in the Community if you have questions. We'll make sure to get back to you as soon as possible.

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accounts376

Hi QB,

As per my previous post I spoke with BW today. Their T&C have not changed, i.e. third-party apps are not permitted to access accounts using login credentials. This is not a new issue, it was reported multiple times in 2022 (June and September), and I can see QB/you provided similar advice then.

You mentioned most customers bank feed has been fixed, however are they aware BW will not cover them with no-loss security if a third-party app accesses their bank account?

In response to your question, yes, I did try entering my login credentials in QB and am still unable to gain access to bank feeds. That said, I don't intend trying this method again because as mentioned in my previous post, BW informed that our account would not be protected by the "no-loss security guarantee" if accessing it using a third-party app. It really isn't appropriate QB request its customers expose themselves like this.

From the above it seems QB are applying band-aid solutions to a known and repeat issue. I would recommend that the QB Engineers fix the root-cause, i.e. comply with BW T&C, access bank feeds in accordance with them and ensure customers are not unknowingly exposed to potential losses from security breaches.

I

IntuitSheila

Hi there,

Thanks for posting in the Community!

I understand you're having fundamental issues with your BankWest connection in QuickBooks Online. The product investigation about BankWest has been closed and resolved. Our engineering team has implemented a fix to address the bank feed connection between BankWest and QuickBooks.

Please follow the steps below to update and reconnect your bank account:

Log in to QuickBooks Online using incognito window.
Click on Banking or Bank transactions tab, select the BankWest account.
Click on the Pencil icon, and click on Edit sign-in info
Enter your internet banking credentials to reconnect the account.

If you're using a Security token, please enter the 4-digits PIN first. then on the next screen enter the 6-digit's Security Token.

If you're using a Secure Code, enter the Secure code in first prompt/screen to proceed.

Check if new transactions have downloaded in your account. If the issue persists, I would recommend contacting our Customer Care Team to further check your account connection.

Drop by again if you have concerns about bank connection in QuickBooks Online. I'll be right here to answer them for you.

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