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JoMaRo7
November 26, 2020
Question

BankFeeds

  • November 26, 2020
  • 1 reply
  • 0 views

I have had no bank feeds since the end of September and am just about at the end of my patience.  I continually have to call to get an update and keep getting told the problem has been escalated!! No one can tell me when and if this problem can be resolved.  About to pull the plug with Quickbooks and change software provider.  Is anyone else having these problems?

1 reply

C
Catherine_B
November 26, 2020

Hi there, JoMaRo7.

 

I'd like to ask what bank you're trying to update so I can walk you through the detailed steps on how to fix it. I can also check in our system if there are open investigations. Meantime, you can manually update your bank if you'll get the most recent transactions. 

 

Here's how:

 

  1. Go to the Banking or Transactions menu.
  2. Select the bank.
  3. At the upper-right, click Update. 

If you still get the same thing, I'd suggest disconnecting and reconnecting the bank to refresh its connection to QuickBooks Online. 

 

You can check out these resources that will help you manage bank transactions:

 

I'm just around the corner if you need more help. Take care!

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