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May 29, 2020
Question

Banking is no longer visible on the app. Any sugestions?

  • May 29, 2020
  • 1 reply
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1 reply

May 29, 2020

I have the suggestions you need to get the Banking menu visible on the app, @gvpropertymainte. With this, I'll provide them, depending on the application you're using.

 

Here are a few possible reasons you're unable to see the Banking menu on the program: 

  • The application's version or OS isn't updated.
  • The stored app data is full.

 

If you're using the QBO desktop app, let's first update it to make sure we have the latest features. For Windows, refer to the steps below: 

  1. Go to the Start menu. 
  2. Open the Store window.  
  3. Select your profile icon. 
  4. Select Downloads and updates
  5. Find the QBO desktop app.
  6. Click Get updates

 

For Mac, follow the steps below: 

  1. Open the App Store on your Mac. 
  2. Select Updates in the App Store toolbar.
  3. Locate the QBO desktop app. 
  4. Click Update

 

Second, let's reset the app data to clear its cache. It helps restore the application to its default settings. This way, you'll be able to see the Banking menu. I'll guide you how. 

  1. Go to Help from the top menu. 
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and choose Run as Administrator when re-opening it.

 

I'd suggest checking out this website: QuickBooks App For Windows And Mac. It provides you more details about opening a new window, transaction, and report from the top menu. It also contains links to speed through common workflows using keyboard shortcuts, multiple windows, and taskbar preview. 

 

If you're using the QBO mobile app, let's first make sure its OS version is updated. We currently support the Android OS 4.1 or greater and iOS 9.3 or later. Let's go to your phone's Settings to complete this task. Then, select General and tap Software Update.

 

Second, there are two ways to clear app data. You'll either go to the app or in your device settings. For more details, see the third step through this article: Troubleshooting Quick-Start Guide For The QBO App

 

Also, I recommend visiting this website: Compare Mobile App Features. Just go to the Banking section to learn more about the other bank-related tasks in the app. This link is specific to the UK region, but it also applies to your country. 

 

I'll be right here to help if you need further assistance. Enjoy the rest of your day, @gvpropertymainte