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info1941
August 14, 2023
Question

Banking with Bendigo Bank won't refresh. Has this been an issue with others?

  • August 14, 2023
  • 2 replies
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Original commenter did not share additional details

    2 replies

    I
    IntuitAika
    August 14, 2023

    Hi info1941,

     

    Thanks for posting in the Community! Do you have any error message in Banking tab? To get your recent transactions, let's try to edit your bank sign-in info and click on Refresh. Here's how:

     

    1. Go to Bookkeeping, select Transactions, then select Bank transactions.
    2. Select the tile for the bank account. Then select the Edit ✎ icon.
    3. Select Edit sign-in info.
    4. Update your info as needed.

     

    Once done, click on Refresh button located on the upper-right corner.

     

    For your reference, you can also check this article: Troubleshoot unknown bank errors.

     

    Let me know if you need further assistance, I'll be around to help. 

    I
    info1941Author
    August 17, 2023

    Thanks for the instructions but unfortunately wasn't successful.  

    I also called the bank, updated my password and then attempted to update the bank information as suggested but the connection failed displaying the error message "Something unexpected happened and we couldn't connect to your bank".

    Any other suggestions?

    LieraMarie_A
    LieraMarie_A
    August 17, 2023

    Hello, @info1941. This isn't the experience we want you to have when updating your Bendigo bank connection. I'll ensure you get routed in the right direction of support to help you sort this out.

     

    In this case, I recommend reaching out to our dedicated support team for further assistance. They have the expertise to take a closer look at the issue you're experiencing and can help you troubleshoot the issue effectively. To get the support you need, follow these steps:

     

    1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
    2. Select Talk to a Human.
    3. Enter a short description of your concern and press Enter.
    4. Click I still need a human.
    5. Select Contact Us to connect with our live support.
    6. Choose Get a callback.

     

    Our support team will review your case and work towards resolving the issue as quickly as possible. If necessary, they can also escalate the matter to our engineering team to ensure a thorough investigation.

     

    In the meantime, you can download an updated list of your transactions from your bank's website and upload them to QBO using a CSV file. 

     

    Thank you for your patience and cooperation. Our support team is committed to assisting you in resolving this matter promptly.

      D
      DavidMorgan
      August 23, 2023

      Hi All,

       

      Has there been a fix for this issue? It seems to be steaming from the recent security update Bengio Bank rolled out. 

      I
      IntuitAika
      August 24, 2023

      Hi DavidMorgan,

       

      Thanks for joining the thread. Do you have any error message in QuickBooks Banking tab? If editing sign-in info and doing a manual refresh is still not working on your end, I would recommend to contact our Customer Support Team. Doing so, we'll be able to further check and investigate on your Bendigo bank connection. 

       

      Let me know if you have any other questions, I'll be around to help. 

      D
      DavidMorgan
      August 24, 2023

      Hi, 

       

      Unfortunately I do not have any photos or screenshots. 

       

      When I first noticed the problem was occurring was when I logged in and noticed there was a red error flag on the homepage of Quickbooks where it has the linked accounts. I clicked through this to re-link the account however, when I tried to do this it still did not connect even though I was using the correct login details. 

       

      I called the Bank and they confirmed that quickbooks and other accounting platforms are not currently supported due to a new 2 step verification process when logging into ebanking. 

       

      I am hoping you are able to provide an alternative or an update on when this fix will implemented?

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