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paul116
December 7, 2023
Question

Can I get access to my data after cancelling my QuickBooks subscription?

  • December 7, 2023
  • 2 replies
  • 0 views

Over the course of several years, I have meticulously uploaded data and photos into QuickBooks Online (QBO), operating under the belief that I would eventually undergo an audit. Presently, I have concluded my commercial activities and wish to inquire as to the fate of this data in the cloud. Specifically, I am interested in whether I can still access my proofs (receipts) in the event of an audit three years from now, given that it can only be reconnected within 12 months.

I have ascertained that the data can indeed be reconnected within 12 months, but I am uncertain as to whether this will still be possible after a longer period of time. As such, I would greatly appreciate any information or guidance on this matter.

 

Thanks 
Paul

2 replies

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IntuitSheila
December 7, 2023

Hi paul116,

 

Thanks for your post in the Community!

 

We always recommend customers to export data prior to cancelling the subscription for back up purposes. Your data will be kept in a read-only access for 1-year from the cancellation date. After 12 months, you can still re-subscribe with the same credentials, but your data will no longer be available.

 

To export data and list:

 

  1. Click on the Settings ⚙ icon.
  2. Click on Export data.
  3. On the Reports tab, set the date range.
  4. Add or remove items from the Reports and Lists tabs by turning the switch on or off.
  5. Select Export to Excel.

 

For a more comprehensive information, you can check this link to learn more about: What happens to my data after cancelling my QuickBooks subscription?.

 

Feel free to reply to this thread if you have further concerns. I am around to help you.

 

4
4Gal
December 7, 2023

@paul116 

You may have 2 options

1. Purchase a third-party service to convert data with attachment to another accounting app (less risk but expensive)

2. Resubscribe your QBO account every 12 months to preserve your data. (cheap but risky)

 

    P
    paul116Author
    December 8, 2023

    It seems like I'm stuck in a difficult situation. I have two options: pay for the maintenance of data for audit purposes or hope for the best. The government requires us to keep data/proof for up to 5-7 years, while QuickBooks Online (QBO) deletes it after just 12 months.
    I was wondering if there is any vendor that can help me with this conversion work? I had hoped QBO would have a solution for this.
    I guess this situation reinforces my dislike for cloud services.
    Thank you for your assistance.

    Paul

    4
    4Gal
    December 8, 2023

    Have you decided which accounting app you will use after switching from QB Online?

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