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December 16, 2022
Question

Hello, does anyone know what's the status of Bank Australia's bank feeds? Mine hasn't worked for nearly a month.

  • December 16, 2022
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1 reply

December 16, 2022

Thanks for bringing this to our attention, nick_in_canberra. 

 

Using the Bank Feeds feature properly is the key to ensuring accuracy across your books. I'll be happy to point you in the right direction with this.  

 

I checked our list of open alerts, and I can't find anything related to issues being unable to update the bank feed in QBO. I would suggest doing the steps in this article: What to do if you see a bank error or bank transactions won’t download.

 

If the same thing happens, we can manually import transactions using a CSV file format. Let me show you how:

 

  1. Sign in to your bank's website and follow the instructions to download the CSV files (maximum file size of 350KB). Every financial institution has different steps.
  2. Ensure to download only those transactions that haven’t been downloaded to your account to avoid duplicates.
  3. Once done, go to the Banking menu on the left pane.
  4. From the Banking tab, select the blue tile for the account to which the transactions will be uploaded.
  5. Choose the Link account drop-down arrow, and then click Upload from a file.
  6. Tap on Browse and select the file you downloaded, then select Continue
  7. In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then click Continue.
  8. Match the columns on the file with the correct fields in QuickBooks, then choose Continue
  9. Select the transactions you would like to import, then click Continue.
  10. Tap on Yes, then click Done.

 

For more information about this process, you can visit this article: Manually upload transactions into QuickBooks Online

 

Additionally, here are some articles that you can read to help speed up the review process of your online bank transactions:

 

 

Keep me posted if you have other concerns with bank feeds in QuickBooks. I'm always here to help. Stay safe always.