How do I ad credits that are not appearing on quickbooks but are on the statement?

You can manually record the transaction directly to your Account history from the Chart of accounts (COA) page, Ruth. This way, your entry in QuickBooks aligns with your bank or credit card statement. I'll share the instructions below.

Here's how:

1. Navigate to the Gear icon, then Chart of accounts.
2. Locate the bank/credit card account from the list.
3. Select the account's designated Account history option under the Action column.
   
4. Click the Add deposit dropdown and choose the appropriate transaction type from the list.
   
5. Enter the details accordingly. Then, once done, hit Save.
6. If you have multiple transactions, follow Steps 4-5 to record them in QuickBooks individually.

However, if the credit that you're referring to is a credit card credit (return or refund from the credit card provider), refer to these steps instead:

1. Go to the + New menu, then Credit card credit.
2. Choose the appropriate Bank/Credit account. Then, input the Payment date.
3. Enter the transaction's Category (expense account used for your original credit card purchase) and Amount.
4. Once done, Save and close.
   

Additionally, I've included these resources to help you with the proper reconciliation cycle or reconciling transactions that are earlier than your account's starting balance:

• Learn the reconcile workflow in QuickBooks
• Reconcile transactions that are older than your opening balance in QuickBooks Online

Feel free to visit this thread again if you have more questions about manually entering transactions in QuickBooks. We're just one tap away.