How do you deactivate account

Hello there, michelle115.

Are you trying to deactivate an account in your Chart of Accounts? If so, here are the steps on how to do it:

1. Go to Accounting menu on the left panel and select Chart of Accounts.
2. Find the account you want to delete.
3. Select the Action drop down and select Make inactive.
   

Learn more about the whole process of inactivating an account through this article: Delete an account on your chart of accounts in QuickBooks Online.

However, if it's you QuickBooks Online account that you'r trying to deactivate, you can follow the instructions below.

First, you'll want to visit this article to know what to expect when you cancel your account in QBO: What happens to my QuickBooks Online data after I cancel?

Now, here are the steps on how to cancel your account:

1. Go to the Gear icon and choose Account and Settings.
2. Select Billing & Subscription.
3. In the QuickBooks section, click Cancel subscription.
   
4. Click Continue to Cancel, then Continue to Cancel again.
5. Answer the short survey, then Click Confirm Cancel.

Here'a an article for additional information about canceling your QuickBooks Online subscription.

You're always welcome to visit us again if you have other questions. Keep safe and have a good one.