How do you handle returns from bank when you make a regular payment but there was insufficient fund

Hi Cleaning2, 

A returned transaction from the bank needs to be excluded. To exclude transactions, please follow the steps below: 

> Tick the boxes of the transactions that are returned

> Under Batch Actions at the top, click the drop down arrow and then select  "Exclude"

> These are then moved to the "Excluded" Tab which you can then delete completely from the file 

If you have further questions, let us know.