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rahul-sanghani
October 18, 2019
Question

I have a few accounts with commonwealth bank. I have stopped receiving feeds for all but for one account. Can someone please help me figure out what is wrong.

  • October 18, 2019
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

Ryan_M
October 18, 2019

Hi @rahul-sanghani,

 

There are quite a few possible reasons why you're no longer receiving bank feeds from your connected online banks. I'd appreciate it if you could share with us more details so we can provide you an accurate solution.

 

For now, here are some steps I can suggest:

  1. Open your QuickBooks Online company via a private window.
    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Internet Explorer: Ctrl + Shift + P
    • Safari: Command + Shift + N
  2. If that works, clear your browser's cache.
  3. You can also try to use a different browser, if available.

View this article for other things you can do when you encounter this situation: What to do if you can’t find downloaded bank transactions. You'll find a long list of steps like manually downloading your latest transactions, as well as checking your Banking menu.

 

Don't hesitate to post a question below, if you have any. I'll get back to you shortly.

GeorgeConvaim
November 20, 2019

I'm also getting this error, it seems to be a problem with quickbooks being able to login to commbank

Rebecca_A Product Champion
Rebecca_A Product Champion
November 20, 2019

Hi GeorgeConvaim, 

 

Thanks for reaching out. If you've tried the above troubleshooting steps and are still seeing an error, please get in touch with one of our Customer Success agents, so we can look into this for you. 

 

This can be done by phoning 1800 046 038 between 8:30am - 6:30pm AEST Mon - Fri.

 

Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact us.
4. Enter a brief description of the issue, then select Next.
5. Select Start a Chat or Get a Callback to connect to a live support team representative.

 

Please let me know if you have any other questions at all. 

 

Rebecca 

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