ING not linking

I appreciate your initiative in resolving the bank connectivity issue in QuickBooks Online (QBO), stephens_cp. Let's perform some troubleshooting to relink your bank and return to business quickly.

Before we get started, I'd like to verify if you received a specific error code or message when connecting your bank to QBO. If so, you can find guidance on how to fix it in this article: Fix bank errors.

If your ING bank account transactions are not updating, go through these recommended solutions:

1. Check the Status column next to your financial institution to review whether or not there's a known error associated with your account.
2. Refresh your feed. Select the Refresh button in the Bank transactions menu to update all your connected bank and credit card accounts.
3. Visit your bank's website for any ongoing issues or maintenance notifications.
4. Update your bank information. If you've recently changed your account number, username, or password on your bank's website, make sure to update QuickBooks as well.

For more detailed guidance on the steps above, please refer to this article: Troubleshoot unknown bank and transaction errors.

Once your connection is restored, your recent transactions will automatically download. Categorise and match them to your existing entries to avoid duplicates and efficiently keep track of your business's growth and activities, ensuring everything is accurate.

If you have clarifications or questions concerning your bank connectivity with QuickBooks, just let us know in the comments. We'll make sure to respond as soon as possible.