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docvorg
August 31, 2021
Question

Interest payments in Westpac term deposit not in feed

  • August 31, 2021
  • 1 reply
  • 0 views

My organisation has 6 accounts with Westpac, two of which are term deposits. With the exception of the term deposits, all feeds are feeding perfectly. The connection to the term deposits on the banking screen shows the green tick mark indicating a connection. 

The previous accounting system I was using, imported these interest payments perfectly.

 

Any ideas?

1 reply

MJoy_D
MJoy_D
August 31, 2021

I can share some information that can help you with importing those interest payments from your bank, @docvorg.

 

I suggest reaching out to your bank’s customer support and ask how your bank transactions are imported to third-party apps like QuickBooks Online (QBO). Or verify with them how Interest payments are added to QBO.

 

In the meantime, you can perform a manual update to get the latest available transactions from your online banking account. Here's how: 

 

  1. Select the Banking menu and go to the Banking menu. 
  2. Choose the bank account. 
  3. Click on the Update button.

 

This updates your bank and credit card transactions. If you see a message about additional authentication, follow the onscreen instructions. 

 

To know more of what you can do if you don’t see your recently downloaded bank transactions in QBO: What to do if bank transactions won’t download or there's a bank error. 

 

After pulling up new transactions, you can now match and categorize those transactions and reconcile them to ensure your books are accurate and there aren't any duplicate transactions:

 

Let me know if there’s anything else that I can assist with your bank transactions by leaving a comment below. I’m always here to assist. Have a wonderful day!

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