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Larisa Eveready
October 14, 2024
Question

Invoices bouncing back - "delivery issue"

  • October 14, 2024
  • 1 reply
  • 0 views

I am having issues with sending my invoices from QBO which has only started today.

 

Firstly, emails I am sending the clients are bouncing back and showing  "delivery issue" however they are definitely being sent and being received by the client - as I have sent and confirmed with client that invoices has been received on their end but QBO still showing "delivery issue".

 

Secondly, when I was testing the delivery issue I discovered that I myself am not receiving the invoices which I am cc'd on. When I try and send any invoices, they are not being received at all by our company at all, it is as if we are now blocked by QBO.

 

I have refreshed all my cache's and added QBO to my whitelist and nothing is working. I have even tried sending via incognito.

 

Has anyone else experienced this problem today? Would greatly appreciate anyone's help and assistance please.  I have reached out to customer service but they have simply said that the case has been logged and cannot give me an ETA of when this case will be looked at or resolved. Hoping someone in the community can help.

1 reply

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Archie_B
October 14, 2024

Thank you for providing those details and making an effort to fix this issue, Larisa. I understand the significance of receiving accurate notifications for our transactions. I'll share some details and make sure your invoice delivery issue gets resolved.

 

Since you've already tried some of the troubleshooting steps like clearing the browser's cache and whitelisting Intuit emails, we can perform additional steps to isolate this problem. For the detailed steps for the two methods, feel free to see this article: Test your invoice delivery from QuickBooks Online.

 

If in any case your customer isn’t receiving the invoices your sending via QuickBooks Online after your successful tests, refer to this link on how to fix them: 3 solutions for when customers aren't receiving your emails.

 

If you need any additional assistance with sending invoices in QBO, please leave a comment below. I'm always available to assist. Stay safe, and enjoy the rest of your day, Larisa.

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Larisa EvereadyAuthor
October 15, 2024

Hi Archie,

 

I have attempted all the fixes that you suggested - thank you! Unfortunately, nothing has worked!

 

Out of desperation, I contacted our hosting company VentraIP and they did some investigating and found that the issue is on Quickbooks side. It appears that Quicksbooks IP address has been blacklisted and as such it is being blocked. My hosting company have advised that Quickbooks will need to delist their IP from the blacklist before my issue will be resolved.

 

Please find below their response to me. Would appreciate some assistance in getting Quickbooks IT to attend to the blacklisting issue to get their IP delisted please as soon as possible please:

 

Hi there Larisa. 
 
Thanks for your reply. 
 
Unfortunately it looks like one or most of their sending nodes are listed on a spam providers blacklist called Spamcop. 
 
This is getting rejected by SpamAssassin which gets filtered before any filters are applied. 
 
As such whitelisting their sending domains does not actually help the cause. 
 
You would, unfortunately, have to contact Quickbooks and then ask them to delist their IP from the blacklist 
 
If you provide the URL to their support: 
 
ADDRESS PROVIDED IN THE ATTACHMENT
 
They should be able to follow the steps to delist the IP. Unfortunately due to the way that this is being filtered, we cant actually ignore this list or whitelist specific IP's. 
 
Once that's been delisted, your issue should be resolved. 
 
Let us know if you have any questions or concerns. 
 
Regards, 
 

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Larisa EvereadyAuthor
October 15, 2024

Archie, on further investigation it appears that QBO have had this blacklist issue with their IP address in the past - see thread 

 

Intuit IPs found in Spamcop blocking list preventing vendors from sending invoices

 

What is worrying is that it takes your IT dept months (one person said over 6 months) to get this rectified. I hope that information is not correct and your IT dept can simply follow the steps that my host provider has given and solve this issue. 

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