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April 18, 2022
Question

Irregular bank feeds, every 2 weeks,is this normal I am with Anz ,yet my self employed is OK, every day feeds.

  • April 18, 2022
  • 1 reply
  • 0 views
Irregular bank feeds on quuckbooks online ,every 2 weeks ,is this normal ,I have self employed app it works well feeds every 2 Nd day ,can I fix this ,I have no bookkeeping function on quickbooks or line ..

1 reply

April 18, 2022

Thanks for getting back to us, maags1950-gmail-

 

Have you tried to manually update and edit your bank's sign-in information in QuickBooks Online? If not, let's perform those troubleshooting steps. Here's how:

 

  1. Click on the Banking or Transactions tab.
  2. Click on the bank account affected.
  3. Click on the Update button.

 

Check if new transactions are downloaded. If the issue is the same, let's enter your bank's sign-in information in QuickBooks Online.

 

  1. Click on the Banking or Transactions tab.
  2. Click on the bank account affected, and click on the Pencil icon.
  3. Click on Edit sign-in information.
  4. Manually enter your bank's login details like the user ID and password.
  5. Click on Update.

Verify if new bank feeds have been downloaded this time. If the issue persists I'd recommend contacting our Customer Care Team, that way one of our support can check the connection in the background and escalate it to our banking team.

 

In the meantime, you can manually upload your bank feeds using a CSV file upload. You can check this link to learn more about how to Import Bank transactions via CSV [VIDEO].

 

Reach out back to us if you need more help with QuickBooks Online. We're here to help you.