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harriet5
November 19, 2020
Question

Is there an ongoing issue with ANZ bank feeds? At the end of October the bank feed to my main business account stopped working. Is this an ongoing issue?

  • November 19, 2020
  • 1 reply
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1 reply

MaryLurleenM
MaryLurleenM
November 19, 2020

Let's try to manually download your bank transactions, harriet5.

  1. Go to the Banking menu or Transactions menu.
  2. Go to the Banking tab.
  3. Select Update.

If transactions are still not downloading, let's check your bank's website. Let's look for an update or notification that needs your attention:

  1. Sign in to your bank's website.
  2. Check your account for messages, notifications, or alerts.
  3. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
  4. Check your bank’s website for any announcements about new security requirements.

If you recently updated some information on your bank, you'll need to update that in QBO:

  1. Go to the Banking tab.
  2. Select the tile for the bank account. Then select the Edit ✎ icon.
  3. Select Edit sign-in info.
  4. Update your info as needed.

If you encounter bank errors, follow the links to fix specific download errors:

Let me know if you need further assistance, I'll be more than willing to help.

H
harriet5Author
November 25, 2020

Thanks Mary.

I have tried all you suggested and no go. I have relinked the account with the bank and this account still does not refresh. I have another ANZ account linked and it updates regularly. Just not this one. Any further suggestions?

MaryLurleenM
MaryLurleenM
November 25, 2020

Thank you for following the recommended troubleshooting, harriet5.

 

Since none of it worked, I recommend contacting our QuickBooks Online support. They will be able to check your account further. And create an incident report for the affected bank.

 

Here's how:

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

Please let me know how it goes after contacting them. I'd be glad to answer should you have other concerns.

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