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anuraag1
Feb 10, 2021 6:13 AM UTC
Question

Is there any known issue with bank feeds in QBO? None of my client files are getting any bank feed.

Original commenter did not share additional details

3 replies

Catherine_B
Feb 10, 2021 6:32 AM UTC

Let's manually update your bank, anuraag1.

 

I'd like to verify the account that didn't update so I can walk you through the detailed steps on how to fix the issue. To refresh the connection, you can follow the steps on how to manually update your bank:

 

  1. Go to the Transactions or Banking menu.
  2. Click Banking. 
  3. Select the bank and at the upper-right, click Update. 

You can check your bank or credit card's website to see any alerts, maintenance, or alerts that need action. For more details, you can go to the what to do if you get a bank error or can't download transactions on QuickBooks Online page. Meantime, you'll want to manually import your bank transactions to QuickBooks. 

 

Keep me posted on how this works. Take care and have a good one!

MelissaD13
Feb 10, 2021 2:20 PM UTC

I have seven different clients on QBO and none of the bank feeds are updating since Sunday.  

MaryLandT
MaryLandT
Feb 10, 2021 4:25 PM UTC

Let's find out why your bank feeds isn't updating, MelissaD13.

 

You can start by signing in to your bank's website to check for for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.

 

If you see a message about additional authentication, follow the onscreen steps to continue the update.

 

If everything looks good, go back to QuickBooks:

  1. Go to the Banking menu .
  2. Go to the Banking tab.
  3. Select Update.

This updates all your connected bank and credit card accounts. The number of transactions in each account tile will increase if QuickBooks downloads new transactions.

 

Once transactions are downloaded, you can categorize and add them to your bank register.

 

Bank errors can also QuickBooks from downloading new transactions. Follow the links to fix specific download errors:

If you're getting the same results after 24 hours, I recommend contacting our QuickBooks Live Support Team. They can create a case to isolate the issue on your bank.

 

Here's how to get in touch with them:

  1. From there, select the Contact Us button and enter your concern in the description box.

  2. Once done, select Call us or Get a callback option.

Please note that the contact options available is based on the description you entered on the Help menu.

 

Keep me posted if you need additional information about the bank connection not updating. I'll be right here to help you.

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