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user44812
May 20, 2023
Question

Issue with getting bank feed for business credit card

  • May 20, 2023
  • 1 reply
  • 0 views
Having issue getting bank feed for ANZ business credit card account, has activated a few times but still shown as pending authorisation in QB. 
Bank feed from bank shown as activated
Have another feed for cheque account (same bank) and that runs perfectly.
Please help.

1 reply

M
Mark_R
May 20, 2023

Glad to have you here in the Community, @user44812.

 

We currently have an ongoing investigation with the ANZ direct feed account that is not downloading transactions. Rest assured that they're diligently working on a fix.

 

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can also add your company file to the list of affected users and provide this investigation number for easy tracking: INV-76291. To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

Once this gets resolved, you can read this article to learn how to categorise your bank transactions in QBO: Categorise and match online bank transactions in QuickBooks Online.

 

Come back to this post if you have other concerns or follow-up questions about bank account connections. I'll be around to provide further assistance.

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