Skip to main content
W
Wayne24
October 19, 2020
Question

Multiple Accounts on Suncorp - have to be updated one at a time

  • October 19, 2020
  • 1 reply
  • 0 views

Anyone had an issue like this? I'm with Suncorp and have four accounts and there is a token involved.  It used to be that I would click update, get an error, enter the token, then all four accounts would be updated.  Starting a couple of months ago however I have to do each bank account separately.  Ie Select an account, hit update, put token in, wait for download.  Then click another account and repeat.. but make sure you don't do it within one minute because you cannot reuse the same token.  Very irritating.  Is this just me?  Are other people having similar issues?

1 reply

C
Charies_M
October 19, 2020

Welcome to the Community, Wayne24.

 

So far, we haven't received a similar issue about the Suncorp bank update process.

 

The Suncorp bank requires the security token to update the connection between your bank and QuickBooks Online (QBO). That said, I recommend contacting your bank to verify if there are changes made in terms of automatic updates for multiple accounts under Suncorp.

 

You might need this article when you download, match, and categorise your transactions from Suncorp: Download, match, and categorise your bank transactions in QuickBooks Online.

 

The Community will always have your back if you need anything else in running your business in QuickBooks Online. Have a good one.

Terms & ConditionsAccessibility statement