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May 14, 2020
Question

My bank feed stopped about a week ago without any changes to either bank account or quickbooks.

  • May 14, 2020
  • 1 reply
  • 0 views
St. George bank for transactions (not working - Banking screen says "Updated 7 hours ago"). ING still works.

1 reply

May 14, 2020

Hi michael112,

 

I'm sorry to hear this. If you are experiencing issues with your bank feed, you can refer to the steps in this article to resolve this. There is a section in this article for specific errors, so you if see a banner with an error code, follow the steps relevant to the error code to begin updating the feed once more.

 

If the article does not resolve your query or you see an error not included in the article, the best option is to reach out to our support team so that they can diagnose and resolve it with you. Between all of the different banks that are supported, and all of the connection requirements, there can be a number of different reasons that bank feeds can stop working, so the sooner you can reach out for assistance the sooner we will be able to initiate a resolution and/or raise it for a further investigation if necessary. To contact the support team directly, call 1800 046 038 or see the following:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

 

-Kass