My bank isn’t listed on the drop down

I'd be glad to give details and solutions to your concern, userburrarural.

When you can't find your bank in the lists, here are a few possible reasons:

• Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. Search by the banking sign-in URL to ensure you are using the correct listing.
• Your bank does not connect to all types of accounts (for example, personal accounts vs business accounts).
• Your bank is not a participating financial institution.

To search for your bank, check out the following:

• Make sure that the spelling of the bank's name is exactly as it appears on your bank's website.
• Try using a very specific name to search for your bank. If you still can't find anything, try broader names like "Citi."
• Enter your bank's URL into the search. For example, search for "hsbc.com." for HSBC.
• Search for the name of the issuing bank, meaning the bank that issued your bank card. You can find the issuing bank's name on the back of your card."Chase," "HSBC," or "Bank of America" should work, but "Visa" may be too generic.

If you're still unable to find your bank, you can request support by following these steps:

1. Go to the Banking or Transactions menu.
2. In the search field, type the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
3. Click the Request support for your bank link.
4. Enter your bank's web address (URL) in the field provided.
5. Hit Request.

I've got this link that you can view as a reference: Find your bank or credit card account when you connect to online banking.

In the meantime, you have the option to manually upload your bank transactions into QuickBooks Online. If in case the bank is connected and you see duplicate transactions, you can exclude them.

Here's how:

1. In the For review tab, select the duplicate transactions you want to remove.
2. Click the Exclude button.

Once excluded, you can delete these transactions in the Excluded page. Please see this sample screenshot for a visual reference:

To help manage your downloaded data, you can read this article: Categorise and match online bank transactions in QuickBooks Online

I'm here to help if you have other questions or concerns with your QuickBooks Online account. Thanks.