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M
maags1950-gmail-
April 8, 2022
Question

No bank feeds for 8 days ,frustrating.,.

  • April 8, 2022
  • 1 reply
  • 0 views
No bank feeds for 8 days I a connected with Anz ,my program in banking tells all caught up with a tick ,I checked with Anz ,all my accountants are connected do not know how to fix or is this normal ,I also have self employed ,which is great feeds every 2 days ,but online program is a problem, can.anyone help.

1 reply

I
IntuitAika
April 8, 2022

Hi maags1950-gmail-,

 

Thank you for reaching out to us. 

 

Have you already tried to do a manual update? If not yet, let me show you how to do this in QuickBooks Online. 

 

  1. Go to Banking tab.
  2. Select Update. 

 

If a manual update is already done  and transactions are still not downloaded, it would be best to contact our support team. They'll be able to further check on the account and troubleshoot. 

 

Here's how you can contact us: 

 

  1. Sign in to your QuickBooks account.
  2. Go to Help (?).
  3. Select Contact Us, and give us a short description of your concern.
  4. Select Continue.
  5. Select your preferred way to connect.
    • Ask the community of QuickBooks users and businesses.
    • Chat with us 8 AM to 10 PM AEDT (Mon-Fri) and 8 AM to 8 PM AEDT (Sat-Sun).
    • Call us on the phone number listed 8:30 AM to 6:30 PM AEDT Mon-Fri.

If you choose to call and speak with an expert, we’re available M-F, 8:30 AM-6:30 PM AEDT.

 

Also, you can connect your ANZ account via direct feed. Please know that only Business/Personal accounts and Commercial Platinum Credit Card accounts are supported. 

 

Feel free to leave a comment below if you need further assistance. Thanks. 

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