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ellabacheclevela
April 29, 2020
Question

One of my bank accounts has stopped uploading feeds- why? and how can i fix this?

  • April 29, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

K
Kass_B - Product Champion
April 29, 2020

Hi ellabacheclevela,

 

I'm sorry to hear your feed isn't working. There are a variety of reasons why it has stopped uploading; I would firstly try clicking on the account in question in the Banking tab and see if there is a banner that provides the error and the steps to resolve the issue.

 

This article provides some common reasons for bank feeds stalling and troubleshooting for some specific error codes. Otherwise, I would recommend you reach out to our Support Team directly on 1800 046 038 so this particular use case can be recorded and this can be investigated effectively. You can also contact them by:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

 

-Kass

 

 

C
Cath15
May 8, 2020

I am a bookkeeper, and I am having this issue with most of my clients. One bank account may be working, but the other one is not. Same bank, same everything. When I ask the client to see if they can fix it, they can't.

I am thinking that this is not a bank thing, that it is a Quickbooks thing, as this is happening to a number of different banks. They can't all be having the same issue?!

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    Lucas - Product Champion
    May 8, 2020

    Hi Cath15, 

     

    Between all of the different banks that are supported, and all of the connection requirements, there can be a number of different reasons that bank feeds can stop working - we do have tools that allow us to verify the cause of the issue and guide you to a solution, however there can be a number of reasons why the connection could stop working, so the best option if you're unable to see the cause for the issue is to reach out to our support team so that they can diagnose and resolve it with you. The causes can range from changing the internet banking login to security tokens to connection issues from our end, so the sooner that you reach out for assistance, the sooner we are able to initiate a resolution and raise it for a further investigation if necessary. 

     

    If you do have any additional questions about this, definitely feel free to reach out to the support team using the options mentioned above, and they'll be glad to help you make the most of your client's bank feeds!

     

    -Lucas

    P
    peterm3150
    May 12, 2020

    Same here - my Suncorp bank accounts have been unable to update since mid last week.

     

    "Looks like the connection to Suncorp Bank (Australia) isn’t available right now.

    Try again in a few hours. (4000)"

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