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samantha12
April 26, 2021
Question

Our bank feeds aren't working

  • April 26, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

K
Kristian__S
April 26, 2021

Hi samantha12,

 

Sorry to hear that your bank feeds aren't updating.

 

Which bank were you with?

 

Are you getting any kind of error code?

 

Would love to get more information here.

 

Kristian. 

S
samantha12Author
April 28, 2021

Hi Kristian

We are with NAB. The feeds are working for our savings and transaction accounts but aren’t working for our foreign currency and credit card accounts. We are getting the attached error but it has been happening for over a week now and the site isn’t down for maintenance.

 

 

K
Kristian__S
April 29, 2021

Thanks for letting me know Samantha.

 

I'm not sure if you have attached anything to this thread because I cannot see it unfortunately.

 

It might be a good idea to reach out to our customer support team who will ask you to share your screen with them so they can troubleshoot this issue in real time.

 

Bank feeds can be tricky sometimes, a good ol' screen share can go a long way into helping understand what is happening and ultimately resolving this issue.

 

Use this support link to get in touch - https://help.quickbooks.intuit.com/en_AU/contact

 

I hope we can fix this for you, once and for all.

 

Kristian. 

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