Post merge. Current bank acc linking to old bank acc. Disconnect & new one shows. All good until logout/in, then old bank acc link used. AND REPEAT ... tried dozen times!

Hi pjhoulihan, 

Thanks for reaching out! With this situation it may be best for us to speak with you directly and arrange a screen share so we can view the issue in real time. 

One of our Customer Success Representatives will then be able to take a look at what is happening from the back end. 

Please give us a call at your earliest convenience on 1800 046 038. Our line is open 8:30am - 6:30pm AEST Mon - Fri.

Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact us.
4. Enter a brief description of the issue, then select Next.
5. Select Start a Chat or Get a Callback to connect to a live support team representative.

Thanks, 

Rebecca